Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Great Router and features
on August 9, 2022
Posted by: JG
I have not bought a router in years. I ordered this router because the standard ISP modem and old router were not cutting it in terms of range and bandwidth. I was impressed with the new app and how you can easily manage the router without needing to go into the web portal. The range is also fantastic and the support for Wi-Fi 6 is also fantastic.
Written by a customer while visiting netgear.com
Customer Rating
5
Very Easy Setup
on August 9, 2022
Posted by: Fishman
Nice update to our old Netgear router. Easy to set up and switch over. Greater coverage and faster speed. Like the security feature too!
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear is Awesome!
on August 8, 2022
Posted by: Anonymous
Netgear nighthawk was a perfect purchase! The service at GIFs throughout my 2500 square-foot house is amazing and setting it up was the easiest thing I have ever done, because I hate technology :-)
Written by a customer while visiting netgear.com
Customer Rating
3
Horrible Router Interface
on August 7, 2022
Posted by: George Chin
I'm satisfied with the speed. The review comments about the horrible router interface are oh so true. I've already initiated a return. I will be looking for another router and staying away from Netgear.
Written by a customer while visiting netgear.com
Customer Rating
5
Great product and support staff
on August 7, 2022
Posted by: Steven Yoshida
Netgear support was able to help me install my Netgear Nighthawk AX6 Router fast and easy.
Written by a customer while visiting netgear.com
Customer Rating
5
It is handling all that we are giving it
on August 7, 2022
Posted by: A Comeau
With three adults and their devices, this unit is doing great,
Written by a customer while visiting netgear.com
Customer Rating
4
Speed
on August 6, 2022
Posted by: john jeffress
I wish I had gotten this router a long time ago because I truly love the speed and range of this bad boy
Written by a customer while visiting netgear.com
Customer Rating
1
Don’t Purchase
on August 6, 2022
Posted by: Frank
I have a NETGEAR router that worked very well without any issues. Purchased this Rax50 snd it’s extremely disappointing. It was horrible to set up, had difficulty with other devices and my iPhone still continues to drop the signal. I will never purchase another NETGEAR product. I’m done!
Response from netgear.comBy Consumer Affairs, August 10, 2022
Hi Frank,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com