Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Awesomeness
on May 5, 2023
Posted by: AlphaPocahontas
I was paying for internet 400mps with a very outdated router. I had no idea I wasn't using no more than around 200. Now with the nighthawk I use what I pay for!! Love it!!
Written by a customer while visiting netgear.com
Customer Rating
5
Looks Cool, works cooler
on May 30, 2023
Posted by: Justin Boise
I needed a device that would penetrate the walls and get me a signal from one side of my home to the other. So I knew it was time for a new router. I purchased this model based upon the specs, Netgear Nighthawk's reputation, and the competitive price. The router looks good and works even better.
Written by a customer while visiting netgear.com
Customer Rating
5
Way worth it
on July 9, 2023
Posted by: SILVERCM5A
I bought this to upgrade from my Spectrum-provided router. I was getting (if a good day) about 100Mbps down and maybe 5 or 6Mbps upload. The moment I plugged in this Nighthawk and ran a speed test the results were amazing. Plus, having all my devices automatically connect to the new router was great. Setup took maybe 30 minutes if that
Written by a customer while visiting netgear.com
Customer Rating
5
Great router
on October 12, 2023
Posted by: William W
[This review was collected as part of a promotion.] Purchased to replace internet provider router. Easy to setup and works great. 15-20 devices connected at any given time. No buffering while streaming or security cameras going offline due to poor connectivity. Strong signal in 2 story 2,500sqft home. Would recommend without hesitation.
Written by a customer while visiting netgear.com
Customer Rating
5
Setup Was Easy
on December 28, 2023
Posted by: Mark
I've never hooked up a router before. This was extremely easy. The app made it almost a flawless install. Would recommend a Netgear product to anyone. Recently had a dedicated fiber optic line installed. I get 500 Md/s up and down.
Written by a customer while visiting netgear.com
Customer Rating
3
No difference in speed
on January 22, 2024
Posted by: Dee D.
[This review was collected as part of a promotion.] This was easy enough to set up and I was convinced by the associate helping me that this router would be significantly faster than my TP link, if anything it is slower. The 5 speed keeps dropping connection so we must use the 2.4, which is slower than the to link 2.4. Bummed out with this purchase.
Response from netgear.comBy NETGEAR Team, January 22, 2024
Hi Dee,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Dr JM
Verified Purchase:Yes
Fanastic IT support. Patient with clarifying and correcting even unique and complicated concerns
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
Doesn’t work
on February 6, 2024
Posted by: Linda Donahue
The NETGEAR Nighthawk stopped working after 3 days.
Response from netgear.comBy NETGEAR Team, February 7, 2024
Hi Linda,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com