Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
4
Review
on December 7, 2021
Posted by: Tom Chester
Had to read the instructions a number of times, but once I figured them out it worked great
Written by a customer while visiting netgear.com
Customer Rating
5
Simple and fast
on December 7, 2021
Posted by: Keith Caterino
Easy to set up, blazing fast router. Much better than our 10 year old one :-).
Written by a customer while visiting netgear.com
Customer Rating
5
Great router
on December 7, 2021
Posted by: Anonymous
Router perfectly fits my needs and keeps its promise on the high speeds it provides. Great coverage too. Not a spot in my home is missed. Would recommend to anyone
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router
on December 7, 2021
Posted by: Ron Sandler
Easy to setup and control from my smartphone, love the parental controls and the ability to pause the wi-fi!!!
Written by a customer while visiting netgear.com
Customer Rating
5
Totally worth it
on December 7, 2021
Posted by: Amy Reed
Easy to use and install. Faster than my last router. Would by again!
Written by a customer while visiting netgear.com
Customer Rating
5
Router
on December 8, 2021
Posted by: Melek Kayser
I have an older home with plaster walls and the reviews seem to be good so far - better than our older router.
Written by a customer while visiting netgear.com
Customer Rating
3
Fast but complex configuration
on December 9, 2021
Posted by: Anonymous
I thoroughly enjoy the throughput of the device. However, basic functionality of a wireless router is completely missing from the smart phone app. Even the simple capability of hiding the SSID cannot be accomplished through the smartphone app. About the only thing that can be done through the smartphone app is set up the wireless and agree to sign up for add on features for additional costs.
Response from netgear.comBy Consumer Affairs, December 9, 2021
Hi Steven Johnson,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We have an installation resource as well as Web GUI access available which may assist you: https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface, and also: https://kb.netgear.com/980/How-do-I-log-in-to-my-NETGEAR-router?language=en_US.
Once you have access to the Web GUI for your RAX50, please follow the link provided to hide your SSID: https://kb.netgear.com/30230/How-to-hide-your-NETGEAR-wireless-router-SSID-network-name.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We have an installation resource as well as Web GUI access available which may assist you: https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface, and also: https://kb.netgear.com/980/How-do-I-log-in-to-my-NETGEAR-router?language=en_US.
Once you have access to the Web GUI for your RAX50, please follow the link provided to hide your SSID: https://kb.netgear.com/30230/How-to-hide-your-NETGEAR-wireless-router-SSID-network-name.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Pleased with purchase
on December 9, 2021
Posted by: Jo
It was a little tricky to set up, but once it was up and running I was happy with its performance.
Written by a customer while visiting netgear.com