Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Easy Setup and Fast
on August 23, 2024
Posted by: Anonymous
Setup was easy. The router is faster than my previous linksys and handles multiple wifi connections much better. I highly recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
Minimal effort for homeowner
on August 21, 2024
Posted by: Ray C
Up and functional once ISP modem provider reset their device, phone call was necessary.
Written by a customer while visiting netgear.com
Customer Rating
5
Minimal effort for homeowner
on August 21, 2024
Posted by: Ray C
Router up and functional once ISP modem provider reset its device.
Written by a customer while visiting netgear.com
Customer Rating
5
Love it!
on August 18, 2024
Posted by: Abuela
Signal strength is a huge improvement and the change in speed of uploads and downloads is phenomenal. Using the app is very easy. Really happy with this purchase.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Service
on August 15, 2024
Posted by: Pedro TovR
[This review was collected as part of a promotion.] From the moment I plugged in my router, it connected all my devices and gave me better connection/service than I’ve ever experienced.
Written by a customer while visiting netgear.com
Customer Rating
1
Horrible
on August 15, 2024
Posted by: Lud
I'm not new to router setup. With this router and many reboots I can only get at the most 20mb down. This is immediately after changing from a router that gave me 360, moments earlier.
Response from netgear.comBy netgear, netgear, August 15, 2024
Hi Lud,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with the speed of your RAX50. Many factors can affect your Internet connection speed for devices on your home network. We recommend checking out these troubleshooting resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with the speed of your RAX50. Many factors can affect your Internet connection speed for devices on your home network. We recommend checking out these troubleshooting resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Simply Sophisticated
on August 15, 2024
Posted by: Anthony
Netgear routers are the only ones I install. They are reliable and equipped with exceptional toolsets that provide a wide range of performance options , security features , and service channels. The Nighthawk AX5400 WiFi 6 Router is simple to install and perfect for larger applications with multiple devices especially in a smart home. Always the right choice.
Written by a customer while visiting netgear.com
Customer Rating
4
Easy to Insstall.
on August 8, 2024
Posted by: metrade2
Simple to install. only took minutes. Not used to have the advanced settings already done for me.
Written by a customer while visiting netgear.com