Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Improved speed
on September 24, 2022
Posted by: Mary Holocker
Definitely saw improved speed and drop offs are gone. Definitely worth the money.
Written by a customer while visiting netgear.com
Customer Rating
4
This is a good device
on September 24, 2022
Posted by: Anonymous
Since I've set up the router it's brother is working beautifully and I'm enjoying the speed very much thank you
Written by a customer while visiting netgear.com
Customer Rating
1
Lack of support
on September 24, 2022
Posted by: John VanWye
Router worked good for 3 days and then none of the devices would pick it up. The only support is a web link. Can’t get the net.
Response from netgear.comBy Consumer Affairs, September 27, 2022
Hi John,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Works with CM2000 but not CM600
on September 22, 2022
Posted by: Glen Cushman
The instructions in the app were clear enough and easy to follow, but I first installed my new AX6 (RAX50) router with my existing Netgear CM600 cable modem and had major issues--couldn't get a wireless connection on any of several devices. This was very frustrating. Replaced the CM600 with a Netgear Nighthawk CM2000 cable modem and everything worked fine the first time.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router
on September 22, 2022
Posted by: Lettiann
We purchased the Nighthawk so we would have a strong router for our cameras, Wi-Fi, etc. This router was simple to set up and has been working very well for us and our needs.
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk
on September 22, 2022
Posted by: Patrick Allen
We recently bought one for our warehouse and it has been a huge help in staying connected with our customers in real time
Written by a customer while visiting netgear.com
Customer Rating
5
WOW FAST and Reliable
on September 21, 2022
Posted by: MrlarryLeo
Love it i was on a mesh system that limited my speed.. ut when i moved to the WIFI 6 router.. Bruh I'm Blazing. and i am getting everything i am paying for
Written by a customer while visiting netgear.com
Customer Rating
4
Nighthawk AX-6 wireless router
on September 21, 2022
Posted by: Anonymous
This has been a great purchase and it has improved the performance of the internet in my house. Happy camper.
Written by a customer while visiting netgear.com