Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
3
RAX50 Router is decent but some quirks!
on September 28, 2022
Posted by: Theo10mm
Gender:Male
Bought this router at the beginning of 2022 after reviewing 25 other routers. I've been in the IT business for 30+ years and needed an ultra-reliable solution for my business network without having to migrate over to NOC level aspect. The cost for this router was comparable to other high end routers. I also purchased the CM2000 Modem and discarded my ISP's equipment due to their unreliable functionality.
Unpacking and setup was very simple and all equipment appeared to be brand new with easy instructions to get started. Changing the default login info was effortless and I was able to configure the entire process with no problems. Updating the firmware was also unproblematic and the phone app installation when well too.
Several months after the initial installation, I had some issues with the phone app. The app would not sort the list of devices connected and the reset function would not work on the app. Shortly thereafter, the phone app was updated and everything worked fine again.
A couple more months later, I ran into a few new issues with the router. First, I cannot change the QOS function. If I try to define my internet bandwidth - the router interface does not save the setting and reverts back to the "SpeedTest" setting. Second, the "Security" says it is not enabled on the Home page of the router after logging in. Even though there is security setup on the routher and the phone app, it still says that it is "Not Enabled."
Lasty, I am unable to turn OFF the "WPS" function and button on the router. The "LED Control Settings" just turn off the lights on the actual router device. This is not what I need. The WPS button can still be pushed and a device can be connected.
Lasty, I am unable to turn OFF the "WPS" function and button on the router. The "LED Control Settings" just turn off the lights on the actual router device. This is not what I need. The WPS button can still be pushed and a device can be connected.
The "WPS Wizard" get to a point when it asks to input a "PIN Number" if chosen not to use the recommended "Push Button" option. If a 4-8 digit PIN is not entered, there is an error requesting that a PIN be entered. And at this stage, nothing more can be done to disable the WPS feature on the router.
So, minus the listed issues; it is a good router but I think I am going to go with the NOC network option and hopefully there will be no feature holes or discrepancies.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
5
Works great
on September 28, 2022
Posted by: Jerry S
Easy setup with the app. This upgrade gave me Wi-Fi speed update I was looking for.
Written by a customer while visiting netgear.com
Customer Rating
5
So far work good
on September 27, 2022
Posted by: Anonymous
This is my Second router within a year But it is a good product
Written by a customer while visiting netgear.com
Customer Rating
5
Great buy!
on September 26, 2022
Posted by: Douglas Quay
Super easy to install and my speeds have increased immensely. I am very happy with this purchase.
Written by a customer while visiting netgear.com
Customer Rating
5
Absolutely Perfect and Easy
on September 26, 2022
Posted by: Anonymous
After what turned out to be an easy installation, I noticed a major improvement in my WiFi. I could not believe the difference that upgrading my equipment made. And after realizing the simplicity of installing it made me kick myself in the butt for not doing it sooner. If you are considering an upgrade to your system all I can say is don't waste another minute or suffer through the constant and aggravating buffering. It is worth every penny!!!
Written by a customer while visiting netgear.com
Customer Rating
5
Works great, Like App
on September 25, 2022
Posted by: Anonymous
I used to be annoyed by having to use apps but I have grown fond of them. You can do the entire set up from your phone. Set wifi names and passwords, monitor set up access restrictions, etc. I had never done this before and had everything set up within an hour.
Written by a customer while visiting netgear.com
Customer Rating
5
Much Improvement
on September 24, 2022
Posted by: Leslie Lewis
Very happy with the new router. Our devices are working much better.
Written by a customer while visiting netgear.com
Customer Rating
5
Better than the norm!
on September 24, 2022
Posted by: Mark Conrad
Pleased with the RAX50 as it is covering a better area throughout our home with many different rooms and two floors. Currently providing service as good as the fiber optics we had in the home.
Written by a customer while visiting netgear.com