Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
1
Defective router
on September 30, 2022
Posted by: Rico
Had to return the router for a refund. Works for 5 minutes, then becomes completely unresponsive. As a long time Netgear customer, I was extremely disappointed
Response from netgear.comBy Consumer Affairs, October 3, 2022
Hi Rico,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RAX50 and have already returned it. When experiencing issues with your router, we recommend this troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RAX50 and have already returned it. When experiencing issues with your router, we recommend this troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Beautiful router
on September 30, 2022
Posted by: Saiman
What a fast router. I just got it and have amazing download speeds. Will be getting Fios soon. Will do a update on upload speed. I love this router. I am replacing nighthawk r7000
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear Nighthawk AX6
on September 30, 2022
Posted by: Anonymous
This system has improved has the last one I bought. I love it!
Written by a customer while visiting netgear.com
Customer Rating
5
Works like a dream
on September 29, 2022
Posted by: Tish
Haven’t had any issues since I’ve started y it sing this router!
Written by a customer while visiting netgear.com
Customer Rating
5
Very good
on September 29, 2022
Posted by: Thicc Buddha
The router allows me to make full use of my internet
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk AX6 (RAX50)
on September 28, 2022
Posted by: Chris Pierce
Was having problems with my old router and some friends recommended the Nighthawk. I'm glad I took their advice. This unit has solved all my problems and is loaded with a ton of features and a really good app to support it. Great product. Will recommend it to everyone now
Written by a customer while visiting netgear.com
Customer Rating
4
work great now
on September 28, 2022
Posted by: debiao
network connection has some delays，but the coverage is suit for me, work well so far.
Written by a customer while visiting netgear.com
Customer Rating
5
Delight
on September 28, 2022
Posted by: Mcwar
Setup was easy and connection has been great. Paired it with a Netgear cable modem and I haven't lost a game connection since
Written by a customer while visiting netgear.com