Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Easy setup, strong connection
on November 22, 2021
Posted by: Mmajor
Device was simple to install and setup. Worked instantly and provides a reliable connection. No flaws yet.
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on November 23, 2021
Posted by: Geoff E Garber
Easy to set up and increased my internet speed 5 times over my old router
Written by a customer while visiting netgear.com
Customer Rating
3
Not suited for busy environment
on November 24, 2021
Posted by: Anonymous
It’s ok. But when there is suddenly a surge in activity, the device can’t handle it.
Response from netgear.comBy Consumer Affairs, August 30, 2022
Hi Jeremy whiteman,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/13205/How-do-I-troubleshoot-wireless-networking-setup-issues?language=en_US, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
Additionally, we also recommend being on the most recent firmware, released as recently as 10-28-21: https://kb.netgear.com/000064320/RAX50-RAX50S-Firmware-Version-1-0-4-100.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/13205/How-do-I-troubleshoot-wireless-networking-setup-issues?language=en_US, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
Additionally, we also recommend being on the most recent firmware, released as recently as 10-28-21: https://kb.netgear.com/000064320/RAX50-RAX50S-Firmware-Version-1-0-4-100.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Quick and easy
on November 25, 2021
Posted by: Steve E
Great set up with app. Much easier then I thought it would be and it’s super quick! I’m a fan!
Written by a customer while visiting netgear.com
Customer Rating
5
Quick and easy
on November 25, 2021
Posted by: Steve E
Great set up with app. Much easier then I thought it would be and it’s super quick! I’m a fan!
Written by a customer while visiting netgear.com
Customer Rating
4
Good coverage; too few devices
on November 26, 2021
Posted by: JamesT
Overall it’s great but wish it covered 256 devices vs 25
Written by a customer while visiting netgear.com
Customer Rating
5
Worth it!
on November 26, 2021
Posted by: Amclennan
I live in the country where there is supposedly no such thing as fast internet, this helps. Set up was tricky and I had to call for help but the people that helped were nice.
Written by a customer while visiting netgear.com
Customer Rating
4
review of Nighthawk
on November 26, 2021
Posted by: Anonymous
So far this is a pretty good router. I have a Toshiba satellite that will not connect to it via wifi. I am not sure if it is the router or the internal wifi chip in my computer. I had to go buy another laptop to be able to do my school work. Other than that I have no issues with it. I would like to be able to pause devices individually instead all of them at once.
Written by a customer while visiting netgear.com