Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Important to upgrade your router
on December 10, 2022
Posted by: Bryan L
As internet speeds increase, it is paramount you upgrade your router to get the most out of your ISP.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent router for our home
on December 8, 2022
Posted by: kimnew
We just installed the Nighthawk 6-stream WIFI router and easily connected our home security system and devices. It was a great value for the product!
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk AX6
on December 8, 2022
Posted by: EPG
Simple to set up. The AX6 enables me to take advantage of the wireless plan I have.
Written by a customer while visiting netgear.com
Customer Rating
5
As impressive as it looks
on December 8, 2022
Posted by: Anonymous
Haven’t had an issue with it, and the app is great. I didn’t know one could have so many options with a router. Completely changed my wifi experience.
Written by a customer while visiting netgear.com
Posted by: NYJeff
Verified Purchase:Yes
It does what it is supposed to do. Easy setup. Just waiting for my greenlight instal
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
4
Netgear RAX50
on December 6, 2022
Posted by: David
Good product, excellent speed and range. The only drawback is the limited amount of devices you can assign to it.
Written by a customer while visiting netgear.com
Customer Rating
1
5Ghz disconnecting
on December 4, 2022
Posted by: Christian
I bought two of the same models and still had the same issue: Whenever I enable QOS, the 5Ghz wifi band constantly disconnects from the internet. Anything connected to the 2.4ghz wifi band or connected by Ethernet does not have this issue.
Response from netgear.comBy Consumer Affairs, December 5, 2022
Hi Christian,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
We also recommend ensuring your device is on the latest firmware available, v1.0.12.120: https://kb.netgear.com/000065385/RAX50-RAX50S-Firmware-Version-1-0-12-120.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
We also recommend ensuring your device is on the latest firmware available, v1.0.12.120: https://kb.netgear.com/000065385/RAX50-RAX50S-Firmware-Version-1-0-12-120.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Game changer
on December 3, 2022
Posted by: Daniel mata
This router was literally a game changer in my speeds. I have 1gb internet that I pay for and before getting this router I was maybe getting 500-600mbps wifi speeds. After hooking this up I’m getting exactly what I pay for, 1gb speeds. I love this router and would recommend to anyone looking to increase their speeds!
Written by a customer while visiting netgear.com