Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
3
Doesn’t reach that far.
on August 23, 2021
Posted by: Chris stokosa
I live in a apartment, and I only have about 6 devices connected. When you’re across the apartment ( mind you, it’s not very big) the wifi is super slow.
Response from netgear.comBy Consumer Affairs, August 24, 2021
Hi Chris stokosa,
Thank you for your review and feedback. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview
We also have a firmware update for your RAX50 which was released as recently as 7-19-21 at the following link: https://kb.netgear.com/000063827/RAX50-RAX50S-Firmware-Version-1-0-3-96.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Thank you for your review and feedback. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview
We also have a firmware update for your RAX50 which was released as recently as 7-19-21 at the following link: https://kb.netgear.com/000063827/RAX50-RAX50S-Firmware-Version-1-0-3-96.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Spectrum out!
on August 25, 2021
Posted by: Blanca Houston
After 3 spectrum routers and a ton of frustration, NETGear to the rescue. No dropped calls, no dropped internet.
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk router
on August 26, 2021
Posted by: Noah
It was super easy to set up and pretty self explanatory. I love how I can control EVERYTHING from the app on my phone! Definitely recommend if you have Multiple people
Written by a customer while visiting netgear.com
Customer Rating
4
solid router
on August 26, 2021
Posted by: synweap
For the money this is a solid midrange router, great upgrade.
Written by a customer while visiting netgear.com
Customer Rating
4
Decent router
on August 27, 2021
Posted by: Tre Trayvick
I think my isp is lacking but the router seems to be great.
Written by a customer while visiting netgear.com
Customer Rating
5
Has been working great
on August 27, 2021
Posted by: David
Had a hard time getting it going but had great support to get it done
Written by a customer while visiting netgear.com
Customer Rating
5
Love the design and function
on August 27, 2021
Posted by: Dan Claas
This unit operates great, very strong signal all around my house. Love the app and features. Very easy to set up!
Written by a customer while visiting netgear.com
Customer Rating
5
Quite an upgrade.
on August 28, 2021
Posted by: Anonymous
After years with a Netgear R7000, my network was in need of an update. I got a good deal on the RAX50 and after setting it up, have not had a single issue with it. Not only are the up/down speeds better, the range is much better as well. One suggestion for those with many devices, assign each device a fixed IP. Between home automation, cameras, kids school computers, tablets, phones, laptops, rokus, and smart displays, I have over 40 WIFI and four wired devices. With such a high number of devices, issues can occur after a router reboot when using static (router assigned) IPs.
Written by a customer while visiting netgear.com