Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Great purchase.
on August 10, 2021
Posted by: Vinny
I live in a very isolated area. My cell service isn’t the best and I really count on my WiFi to operate just about everything in my house, from smart tv’s, tablets, and most importantly my cell phone. I had really spotty service with my previous router and had to reset it almost once a day. After replacing it with this one over the past two weeks I have not had a single issue with my internet or any device in my home.
Written by a customer while visiting netgear.com
Customer Rating
5
Ax6
on August 13, 2021
Posted by: Andy a
Router is awesome it’s quick it’s smooth. Super clean and no lag while playing games, and easy to install definitely a good buy!
Written by a customer while visiting netgear.com
Customer Rating
5
Great buy
on August 23, 2021
Posted by: Mp
Purchased it for the wifi 6 capability and for a huge upgrade from our previous one. Made a huge speed and range improvement. Very simple to set up and the app is super helpful and user friendly!
Written by a customer while visiting netgear.com
Customer Rating
5
Great router
on October 4, 2021
Posted by: Eric
Love the range on it. Easy to set up but the QR code never worked.
Written by a customer while visiting netgear.com
Customer Rating
1
Buggy
on November 15, 2021
Posted by: Anonymous
Maybe a bad broadcast chip or bad firmware. Randomly cant find SSID, cant join channel, randomly drops signal. My ISP gateway had a strong signal at same location.
Response from netgear.comBy Consumer Affairs, November 16, 2021
Hi Marcus Edwards,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing router
on December 2, 2021
Posted by: Toma
Best decision I made when I purchased the router. I extremely like how easy is to configure it and the additional preventive intrusion features that it comes with.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent range
on December 12, 2021
Posted by: Craig Yow
Excellent unit being busied in a 4,400 square foot house.
Written by a customer while visiting netgear.com
Customer Rating
5
BOOM! This thing is SOLID!
on January 29, 2022
Posted by: Mike
Seriously, this router is AWESOME! Completely satisfied with my purchase, and the performance of the NIGHTHAWK! So satisfied that I have recommended my friends to try it! If you are on the fence, it is worth a shot!
Written by a customer while visiting netgear.com