Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Great router
on July 20, 2023
Posted by: Cheryl
[This review was collected as part of a promotion.] The router was easy to setup and configure. Love Netgear products.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear Nighthawk AX5400
on July 20, 2023
Posted by: Tom
Have been using this router for some time and am pleased with the performance.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router
on July 19, 2023
Posted by: Dan Detert
So far I have zero complaints. Easy set up. Fast, reliable router, easy connection. I would definitely suggest it.
Written by a customer while visiting netgear.com
Customer Rating
5
NetGear Nighthawk
on July 18, 2023
Posted by: Kalebi Shayo
This is a great router, would definitely purchase again. Works fast, quietly and efficiently!
Written by a customer while visiting netgear.com
Customer Rating
3
Works well but difficult to set up
on July 18, 2023
Posted by: John Culberson
I had a tough time getting this unit set up. Otherwise, it seems to work well. However, when I powered down last night due to a storm passing through the unit would not connect the first time so I had to power it down again. I also am having trouble hooking my Ambient Weather Station into wifi along with an extender.
Response from netgear.comBy Consumer Affairs, July 18, 2023
Hi John,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing trouble while setting up, or when experiencing devices connecting to your network, we recommend visiting the following resources: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing trouble while setting up, or when experiencing devices connecting to your network, we recommend visiting the following resources: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Not that great
on July 15, 2023
Posted by: James
I bought this hoping it would give me good internet and have good coverage. Yeah it doesn’t, at least not for me, it’s coverage is very small and it’s speeds aren’t very good. Pretty disappointed, but at least it works somewhat.
Response from netgear.comBy Consumer Affairs, July 17, 2023
Hi James,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Not upset with this purchase
on July 11, 2023
Posted by: Shawn W
Happy with it overall for wifi. Only complaint is that I’m having trouble with the Ethernet ports not working. Haven’t diagnosed it fully yet
Written by a customer while visiting netgear.com
Customer Rating
5
A decently priced router
on July 9, 2023
Posted by: Ben Fonzi
I needed a new router when my old Asus one went out. Picked up the nighthawk and it saved my butt. Got up in running in about 10 minutes and internet worked smooth again.
Written by a customer while visiting netgear.com