Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
2
Does not meet expectations
on May 4, 2020
Posted by: tgh26
The RAX50 should be, out of the box, one of the top of the line routers out there. It does not perform that way and offer the new User lots of hours of troubleshooting to perform. The advanced features like OFDMA cause the router lose connection to often. I performed a firmware upgrade and it bricked the router. Another couple of hours to get TFTP2 method to restore it and load the newest firmware. Just really unfortunate performance.
Response from netgear.comBy NETGEAR Team, May 7, 2020
Hi tgh26,
Your RAX50 WiFi 6 router should not have connectivity issues and we are sorry to hear you had issues when updating to the latest firmware. Please reach out to NetgearTeam@netgear.com so that we can work with you directly.
Thank you,
NETGEAR Team
Your RAX50 WiFi 6 router should not have connectivity issues and we are sorry to hear you had issues when updating to the latest firmware. Please reach out to NetgearTeam@netgear.com so that we can work with you directly.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk
on May 25, 2020
Posted by: Aracania
Easy setup with app. Great coverage for my three story house.
Written by a customer while visiting netgear.com
Customer Rating
2
Wifi Page loading is slow.
on October 4, 2020
Posted by: Edgar Edgar
2.4G Wifi always auto disconnected.
Full wifi signal but can't connect to internet.(I confirmed the internet is working)
Need to wait 40 second for a Wifi setup page
Each time click "Apply" need to wait at least 1 min during the setup.
No label on the antenna about the rear and side
Actually my old 3 antenna wifi signal is much better than this.
App not included all the web function.
Full wifi signal but can't connect to internet.(I confirmed the internet is working)
Need to wait 40 second for a Wifi setup page
Each time click "Apply" need to wait at least 1 min during the setup.
No label on the antenna about the rear and side
Actually my old 3 antenna wifi signal is much better than this.
App not included all the web function.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, October 5, 2020
Hi Edgar Edgar,
Thank you for the Review on your RAX50 we would like to look into some of the support opportunities that we have available for the speeds and connectivity. Please reach out to us at Netgearteam@netgear.com
Thank you
Thank you for the Review on your RAX50 we would like to look into some of the support opportunities that we have available for the speeds and connectivity. Please reach out to us at Netgearteam@netgear.com
Thank you
Written by a customer while visiting netgear.com
Customer Rating
5
Quality Built, High Speed and Performance
on October 11, 2020
Posted by: Farres Nemer
This router has been a well needed upgrade. It reaches most of my home and has provided consistent speed throughout. It is a great way to future proof your wifi network.
Written by a customer while visiting netgear.com
Customer Rating
5
It’s honestly amazing
on October 16, 2020
Posted by: Jacob
I’ve been messing around with different routers for a while now and I think I’ve finally found one that works perfectly. Flawless streaming on multiple devices and has the range potential of a radio tower (just kidding) not really haha. I thought it was overpriced but I figured why not give it a shot and realized that it was underpriced for the impeccable performance it’s been giving me. Truly the best router I’ve ever laid my hands on.
Written by a customer while visiting netgear.com
Customer Rating
5
Great router !
on November 9, 2020
Posted by: Ellen Riddle
We needed to replace our old router because we kept losing connection. I only wish we would have gotten this one sooner! It has completely eliminated our connection issues and has increased the speed on our devices ! I definitely recommend this router
Written by a customer while visiting netgear.com
Customer Rating
2
Great 5G 2.4ghz keeps dropping randomly
on November 11, 2020
Posted by: Ashblury
Gender:Male
Length of ownership:3 months
Bought this in September 2020 after my old router failed after 5 years. The nighthawk 5G works great. However the 2.4 Ghz network constantly drops and requires a reboot to work again. With a lot of alexa plugs and neat robot vacuumes requiring 2.4, this has become a huge inconvenience.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, November 12, 2020
Hi Ashblury,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the connectivity on your 2.4Ghz band. We have resources that will help you on Netgear. com/support
https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the connectivity on your 2.4Ghz band. We have resources that will help you on Netgear. com/support
https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Best ever had
on April 22, 2021
Posted by: JamesB
It is a fantastic router that easily handles all the devices in the house; 2 cell phones, a laptop, an iPad, a desktop, thermostat, Directv, all the apps, security system and cameras and an Apple Watch. Now that’s a great router.
Written by a customer while visiting netgear.com