Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Netgear
on December 14, 2023
Posted by: Anonymous
My nighthawk works beautifully
Best investment I have purchased in a while
Best investment I have purchased in a while
Written by a customer while visiting netgear.com
Customer Rating
5
Easiest router to setup!
on December 13, 2023
Posted by: Kevin A
I have worked in IT for over 20 years. This was the easiest Wifi router to setup I've ever used. It is full of great features. The app on the phone is a great feature that allows me to view the status of the device and monitor and manage all the connected devices. One of the biggest differences I noticed was the speed of triggering connected smart plugs/lights. I have several lights that work via Alexa. My old wi-fi router had a delay that could take several seconds to turn on/off a smart plug or light. With the new Nighthawk, the lights turn on/off almost instantly. Very pleased with the NetGear Nighthawk AX5400.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy set up
on December 4, 2023
Posted by: Chris Chirgwin
My Netgear Nighthawk AX5400 was simple to set up and the wireless coverage is great anywhere in my home. I highly recommend this product.
Written by a customer while visiting netgear.com
Customer Rating
3
Why app
on December 4, 2023
Posted by: Ronald
I am an old man why is it so hard to make easy to set it up.I have never done anything with an app. Your product works great but setup is very hard to do if your could make it so a person could do the setup without the app your product would be great.
Response from netgear.comBy NETGEAR Team, December 4, 2023
Hi Ronald,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. This resource should help you with instructions for both using the NETGEAR Nighthawk App, as well as the Web GUI: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. This resource should help you with instructions for both using the NETGEAR Nighthawk App, as well as the Web GUI: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Super easy set up
on December 4, 2023
Posted by: Terry
It took about 20 minutes to complete the setup but that was from updates and restarts.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy and so far so good
on November 27, 2023
Posted by: Deidre
Set up was easy. I have not seen any connection issues with multiple devices hooked up.
Written by a customer while visiting netgear.com
Customer Rating
5
Great router
on November 26, 2023
Posted by: ricky Wesley
I love this router absolutely amazing just plug it in and turn it on and works wonderfully you will enjoy it like I enjoy it
Written by a customer while visiting netgear.com
Customer Rating
5
Great coverage!
on November 21, 2023
Posted by: Steve Dew
I have a very large yard and the reception is terrific!
Written by a customer while visiting netgear.com