Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Incredible Range
on February 25, 2024
Posted by: SteveByck
This is my second Nighthawk Router and to my pleasant surprise, has even more range than the previous one. My house is 3500 sq feet and there are no dead spots. I do not need a repeater anymore. Also, connectivity is strong in our pool area and even on the road that is over 200 feet from the house. Incredible.
Written by a customer while visiting netgear.com
Customer Rating
1
Disappointed
on February 23, 2024
Posted by: B O
Started up temporarily then could not keep connection.
Went through support but dug me deeper and deeper without resolution.
I just wanted something that was fast and worked but got a wasted day and a return of my old router
Went through support but dug me deeper and deeper without resolution.
I just wanted something that was fast and worked but got a wasted day and a return of my old router
Response from netgear.comBy netgear, netgear, February 26, 2024
Hi B O,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing an issue with connection, we recommend checking out this troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing an issue with connection, we recommend checking out this troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Simple set-up; fast, fast, fast!
on February 21, 2024
Posted by: PJ
1. Simple, goof-proof setup via the app.
2. Excellent speeds.
3. Reliable connectivity.
4. So far, so good!
2. Excellent speeds.
3. Reliable connectivity.
4. So far, so good!
Written by a customer while visiting netgear.com
Customer Rating
5
NETGEAR Nighthawk
on February 19, 2024
Posted by: Chase Shiflett
This internet router is very strong with our fiber optic internet. It holds download speed I can control who is on my wifi via the Netgear app. I can also check my download speed via the Netgear app as well. 10/10 recommend this router.
Written by a customer while visiting netgear.com
Customer Rating
5
Perfect for office location
on February 19, 2024
Posted by: Vanessa S
We purchased this device to setup a wi-fi signal in our office. We were able to setup our personalized wi-fi in about 15 minutes. My whole team was able to connect immediately without any hiccups. Great device!
Written by a customer while visiting netgear.com
Customer Rating
5
Very powerful unit
on February 15, 2024
Posted by: Anonymous
The Wi-Fi signal travels far enough for my neighbor to be able to get it, which is exactly what I wanted very impressed with the system. I purchased it refurbished, but it literally came in with the same stickers and tags from the manufacturer. I know it was brand new.
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk AX5400
on February 14, 2024
Posted by: Jimmy Proffitt
The Nighthawk AX5400 is by far the best WIFI Router I have ever used and it allows me to be anywhere in my home, and stay connected to the internet.
Written by a customer while visiting netgear.com
Customer Rating
4
Solid. Good speeds.
on February 10, 2024
Posted by: Vince S
I purchased this after having difficulty getting a competitors router stable - would frequently drop connection to all devices. Have used this for a week and haven’t had any issues while having similar speeds, the other would have dropped connection several times already. So far so good. A couple of notes:
While updating the firmware as recommended upon install via the app, router wouldn’t finish install and would not operate properly. No error prompt explained that it was already up to date and did not need the update, I was only able to figure it out and get router working through my PC.
Range isn’t as good as competitors, 5 and 2.4 signals both noticeably shorter than the other in same price range. Still good for my use case, but worth noting.
Getting an attached external HD working through windows 11 took trial and error. Readyshare not as intuitive as could be and required additional settings adjustment to get it to map to windows. NETGEAR software/instruction not very helpful in that regard.
Overall: good but not great range, excellent speeds, more reliable connection than direct competitor, install through app not successful.
Written by a customer while visiting netgear.com