Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
2
poor connection
on May 17, 2020
Posted by: scott
Keeps dropping internet connection. I will be returning it soon.
Response from netgear.comBy NETGEAR Team, May 18, 2020
Hi Scott,
We are sorry to hear that you have experienced some disconnection issues on your RAX50. We have linked a helpful resource that may help. https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
If you need additional help please reach out to us directly at Netgearteam@netgear.com with your phone number, time zone, and serial number.
Thank you.
NETGEAR Team
We are sorry to hear that you have experienced some disconnection issues on your RAX50. We have linked a helpful resource that may help. https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
If you need additional help please reach out to us directly at Netgearteam@netgear.com with your phone number, time zone, and serial number.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Great router
on May 15, 2020
Posted by: Earl Gilbert
This router was a huge upgrade from my previous router. The range is great and set up was easier than I ever experienced. My only complaint is the long load times on the app.
Written by a customer while visiting netgear.com
Customer Rating
5
Stability
on May 14, 2020
Posted by: Danny
I’d previous owned an AX120 and didn’t realize how spoiled I was until I no longer had it. I knew it was the right decision to get rid off as my apartment was far too small for that much wifi power, so I looked all over and through sheer luck came across the AX50, and boy does it ever fill big brother’s shoes! It’s as stable and consistently fast connection to all 8 paired devices, just as the AX120. The big reason why I got it this time is for a take-home standardizes exam. It turns out I was deducted two questions due to faulty connection, but with this AX50 I’ve yet to have any single issue. (HINT: AX120 NEVER did so I’m not expecting any!)
Written by a customer while visiting netgear.com
Customer Rating
5
Rax50 review
on May 12, 2020
Posted by: JJohnson
Easy to setup. Easy to configure. Quick speeds even with multiple devices running at a time. Would purchase again. Only thing is, wish it was a little cheaper.
Written by a customer while visiting netgear.com
Customer Rating
5
super fast router
on May 12, 2020
Posted by: Robert
Upgraded to a Nighthawk AX6 yesterday. My internet is really fast now
Written by a customer while visiting netgear.com
Customer Rating
5
Best upgrade ever
on May 11, 2020
Posted by: Tac01a
Great router. We upgraded because of increased usage and this router has been awesome. The setup was very easy. I have always been impressed with netgear.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent router
on May 7, 2020
Posted by: Angel Luciano
I had issues with slow speeds but now that I’m using nighthawk speeds are above 200 Mbps. Highly recommended
Written by a customer while visiting netgear.com
Customer Rating
2
Does not meet expectations
on May 4, 2020
Posted by: tgh26
The RAX50 should be, out of the box, one of the top of the line routers out there. It does not perform that way and offer the new User lots of hours of troubleshooting to perform. The advanced features like OFDMA cause the router lose connection to often. I performed a firmware upgrade and it bricked the router. Another couple of hours to get TFTP2 method to restore it and load the newest firmware. Just really unfortunate performance.
Response from netgear.comBy NETGEAR Team, May 7, 2020
Hi tgh26,
Your RAX50 WiFi 6 router should not have connectivity issues and we are sorry to hear you had issues when updating to the latest firmware. Please reach out to NetgearTeam@netgear.com so that we can work with you directly.
Thank you,
NETGEAR Team
Your RAX50 WiFi 6 router should not have connectivity issues and we are sorry to hear you had issues when updating to the latest firmware. Please reach out to NetgearTeam@netgear.com so that we can work with you directly.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com