Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
1
Problem with Ethernet port
on June 7, 2021
Posted by: Anonymous
Had to exchange product after two weeks of working with tech support to see if I could get it to work with Google Webpass. Turns out it had a bad ethernet port. Ended up buying a second less expensive Netgear router and was set up in minutes.
Response from netgear.comBy Consumer Affairs, June 7, 2021
Hi Mark Perez,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: wkm13
Gender:Female
Verified Purchase:Yes
So far we have not had any issues with this router.
We have up to 11 devices using it at a time.
We have up to 11 devices using it at a time.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
No improvement
on November 29, 2022
Posted by: Dave N
Nighthawk AX 6 offered no improvement over a nighthawk unit 5 years older. It was returned for a mesh network system
Written by a customer while visiting netgear.com
Customer Rating
1
5Ghz disconnecting
on December 4, 2022
Posted by: Christian
I bought two of the same models and still had the same issue: Whenever I enable QOS, the 5Ghz wifi band constantly disconnects from the internet. Anything connected to the 2.4ghz wifi band or connected by Ethernet does not have this issue.
Response from netgear.comBy Consumer Affairs, December 5, 2022
Hi Christian,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
We also recommend ensuring your device is on the latest firmware available, v1.0.12.120: https://kb.netgear.com/000065385/RAX50-RAX50S-Firmware-Version-1-0-12-120.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
We also recommend ensuring your device is on the latest firmware available, v1.0.12.120: https://kb.netgear.com/000065385/RAX50-RAX50S-Firmware-Version-1-0-12-120.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Impressive Performance and Cutting-Edge Technology
on December 19, 2023
Posted by: Anonymous
I recently upgraded to the NETGEAR Nighthawk AX 5400 WiFi 6 Router (RX50), and I am thoroughly impressed with its performance and feature set. This router takes the wireless experience to a whole new level.
The WiFi 6 technology ensures faster and more reliable connections, even in crowded networks. I've noticed a significant improvement in both speed and coverage throughout my home. Streaming 4K content, gaming, and multiple device connections – the Nighthawk AX 5400 handles it all seamlessly.
Setting up the router was a breeze, thanks to the user-friendly interface and clear instructions. The Nighthawk app simplifies the management of my network, allowing me to monitor and control it from my smartphone effortlessly.
One standout feature is the powerful tri-band capability, ensuring that each device gets the optimal connection. The robust security features, including WPA3 encryption, provide peace of mind for safeguarding my network and personal data.
The sleek design of the Nighthawk AX 5400 router adds a touch of modernity to my home setup. The device's build quality reflects NETGEAR's commitment to durability and longevity.
In conclusion, the NETGEAR Nighthawk AX 5400 WiFi 6 Router (RX50) is a top-notch investment for anyone seeking a reliable, high-performance router. It combines cutting-edge technology with user-friendly features, making it an excellent choice for modern households.
Written by a customer while visiting netgear.com
Customer Rating
1
Awful
on March 27, 2024
Posted by: Jim
Replaced older night hawk r7500v2, with samba server, this router had half the range and threatened to remove security features after 1 year unless 99 a month subscription paid. Couldn't even go 100ft in g mode, free WiFi 6 router from isp was far superior. Tried everything from changing channels, no samba support in ready share final blow. I've always used netgear products and I know better than to deal with their horrid and rude support and this was unsolicited spam, I didn't ask to be contacted. Hours of my time wasted.
Written by a customer while visiting netgear.com
Customer Rating
5
nice system
on July 13, 2024
Posted by: Ravendude43
[This review was collected as part of a promotion.] I replaced an old netgear system with the RAX50. We had a family gathering with 30 members showing up. This system handled the increased traffic without a hitch. Very good buy and happy with the performance.
Written by a customer while visiting netgear.com
Customer Rating
5
Consistent
on January 22, 2026
Posted by: Elana T
This is my second Netgear
router in five years. Their products are reliable, which is why when my previous one was outdated, I chose to upgrade to the next level. My wifi signal is strong and can connect easily to my devices. The set up for this model was sooo easy. I feel confident about the level of service and security.
router in five years. Their products are reliable, which is why when my previous one was outdated, I chose to upgrade to the next level. My wifi signal is strong and can connect easily to my devices. The set up for this model was sooo easy. I feel confident about the level of service and security.
Written by a customer while visiting netgear.com