Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Easy set-up
on October 8, 2020
Posted by: Don V
Set-up was straight forward. I experienced no difficulty in connecting to my cable modem and was on line with multiple devices in less than 20 minutes.
Written by a customer while visiting netgear.com
Customer Rating
4
Quality router
on October 7, 2020
Posted by: Dan
Upgraded to fiber optic internet. Router has quality range and signal strength. Only knock is the app fails to connect at times while on wifi when doing speed test
Written by a customer while visiting netgear.com
Customer Rating
2
Wifi Page loading is slow.
on October 4, 2020
Posted by: Edgar Edgar
2.4G Wifi always auto disconnected.
Full wifi signal but can't connect to internet.(I confirmed the internet is working)
Need to wait 40 second for a Wifi setup page
Each time click "Apply" need to wait at least 1 min during the setup.
No label on the antenna about the rear and side
Actually my old 3 antenna wifi signal is much better than this.
App not included all the web function.
Full wifi signal but can't connect to internet.(I confirmed the internet is working)
Need to wait 40 second for a Wifi setup page
Each time click "Apply" need to wait at least 1 min during the setup.
No label on the antenna about the rear and side
Actually my old 3 antenna wifi signal is much better than this.
App not included all the web function.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, October 5, 2020
Hi Edgar Edgar,
Thank you for the Review on your RAX50 we would like to look into some of the support opportunities that we have available for the speeds and connectivity. Please reach out to us at Netgearteam@netgear.com
Thank you
Thank you for the Review on your RAX50 we would like to look into some of the support opportunities that we have available for the speeds and connectivity. Please reach out to us at Netgearteam@netgear.com
Thank you
Written by a customer while visiting netgear.com
Customer Rating
4
a router ready for future
on July 27, 2020
Posted by: Ocmot123
Gender:Male
Length of ownership:1 week
Bought a new netgear router, the rax50. Installation had some difficulties (nighthawk was not working on xiaomi a1 2.4 ghz), so went back to genie (please keep it). After that it went smooth. On two elder products, my mobile phone and lenovo laptop, the 2.4 ghz didnot work. Switch out the ax option and after that it went alright. Typical that you cannot use the ax option on and older devices.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
A Solid Reliable Router with Good Speeds.
on June 12, 2020
Posted by: overtaker1
Gender:Male
Length of ownership:6 months
I have a 1200 square foot house with lots of corners and my signal was solid throughout the house. My devices that can take advantage of WIFI6 had a considerably more noticeable speed than when connected to WIFI5. I had 36 to 42 devices connected to the router at a time and never experienced a slowdown. I only stream TV and do not have cable or satellite TV while my kid games on a PC and my wife is constantly online. Netgear has done a good job of simplifying setup processes. I received and tested the beta version of the RAX50 router at no cost and this is my honest review.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
3
WiFi Range Improvent but...
on June 11, 2020
Posted by: futuretek
Gender:Male
Length of ownership:1 week
I purchased the RAX 50s because the WiFi range on my xfinity xFi gateway wasn’t cutting it for my 3 storey home. The RAX 50 WiFi coverage is an improvement and speeds are decent (after a few hours tinkering with the settings). However the Smart Connect feature doesn’t work well. When enabled it’s supposed to combine both 2.4 GHZ and 5G wireless into a single WiFi SSID. However when I enable it, many of my OIT devices and cameras that use 2.4 GHZ WiFi only do not work! I checked the forums and this seems to be a problem many users have been facing for quite some time. Netgear, at this router’s high price point and reputation, buyers shouldn’t be having this type of problem. Please fix this issue and I’ll update to 5 stars. Thank you
I would recommend this to a friend!
Response from netgear.comBy NETGEAR Team, June 11, 2020
Hello,
Thank you for your feedback. Please reach out to us at Netgearteam@netgear.com with your contact information. We will have someone reach out to help you.
Thank you.
Thank you for your feedback. Please reach out to us at Netgearteam@netgear.com with your contact information. We will have someone reach out to help you.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Router with Great Range
on May 27, 2020
Posted by: Todd B
The Nighthawk AX6 is very easy to set up, reboot button for quick restarts, and easy customization for access. Combined with a Netgear modem, I have seen great performance for my home wifi. My only gripe is mediocre tech support. The range of this router has been far greater than my Spectrum issued router. It also allows more devices.
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk
on May 25, 2020
Posted by: Aracania
Easy setup with app. Great coverage for my three story house.
Written by a customer while visiting netgear.com