Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
2
Great 5G 2.4ghz keeps dropping randomly
on November 11, 2020
Posted by: Ashblury
Gender:Male
Length of ownership:3 months
Bought this in September 2020 after my old router failed after 5 years. The nighthawk 5G works great. However the 2.4 Ghz network constantly drops and requires a reboot to work again. With a lot of alexa plugs and neat robot vacuumes requiring 2.4, this has become a huge inconvenience.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, November 12, 2020
Hi Ashblury,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the connectivity on your 2.4Ghz band. We have resources that will help you on Netgear. com/support
https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the connectivity on your 2.4Ghz band. We have resources that will help you on Netgear. com/support
https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Great router !
on November 9, 2020
Posted by: Ellen Riddle
We needed to replace our old router because we kept losing connection. I only wish we would have gotten this one sooner! It has completely eliminated our connection issues and has increased the speed on our devices ! I definitely recommend this router
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on November 5, 2020
Posted by: Anonymous
I purchased this after learning I would be working from home. I have 5 children that also needed internet for school. This has made it to where we have fast running internet for all of us. The customer service rep helped me set it up and was kind and professional
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent
on October 29, 2020
Posted by: Anonymous
Easy to install, great coverage for all of our devices.
Written by a customer while visiting netgear.com
Customer Rating
5
Solved all of our connectivity issues!
on October 25, 2020
Posted by: Kathryn
We were struggling with signal while trying to work from home, do online schooling from home, etc. We replaced an old-school router with the Nighthawk, and now nobody in the family is losing signal!
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk install
on October 24, 2020
Posted by: Alan Kiecker
Very easy installation, I encountered no problems.
Written by a customer while visiting netgear.com
Customer Rating
5
The best
on October 22, 2020
Posted by: Kelly G
My first burned down with my home. Relocating meant hardship and “settling for less” - at least for awhile. And even though I am a guest at this friend’s house indefinitely, I simply could not deal with her unacceptably slow WiFi speed and capacity. So I bought another Nighthawk with Insurance money and now this 4BR/2BA home with 13 devices is running smooth as silk!
Written by a customer while visiting netgear.com
Customer Rating
5
Easy to set up
on October 18, 2020
Posted by: Kwesi Mends-Aidoo
It took less than 5 minutes to set up and running.
Written by a customer while visiting netgear.com