Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Outstanding
on January 7, 2021
Posted by: Robert Maclure
I just purchased this router because my 4 kids always complain about wifi strength. From the moment I put it in they stopped complaining and thank me for installing it, especially my son doing his schooling remotely from home.
Written by a customer while visiting netgear.com
Customer Rating
5
Good router
on January 5, 2021
Posted by: James
Replaced old nighthawk R7000 with this new router speed has been great Wi-Fi has worked much better wired network can actually handle the king speed
Written by a customer while visiting netgear.com
Customer Rating
5
Quite an Upgrade
on January 3, 2021
Posted by: Todd
Router significantly improved the WiFi coverage in my two story house, and helped with the pandemic bandwidth requirements.
Written by a customer while visiting netgear.com
Customer Rating
3
Good performance, frustrating intermittent issues
on January 3, 2021
Posted by: Anthony Ng
Gender:Male
Length of ownership:3 months
If I had any confidence that other routers would be better, I'd buy one to replace this. I have never had any problems with throughput on this router, although I have experienced intermittent issues such as the router failing to route (i.e., LEDs are on and blinking, but no packets getting routed) and the 5 GHz band dropping. I have also experienced problems with IoT devices not connected, somewhat mitigated by reserving IP addresses; but there is still the frustrating occasional problem of my DropCam not connecting. I am running the latest firmware, after having had the device be available on the market for a year - you would figure this would be more reliable. If you are reading this review, you should consider an Asus router instead.
Response from netgear.comBy Consumer Affairs, January 4, 2021
Hi Anthony Ng,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Rate AX6 router
on January 3, 2021
Posted by: Joseph Lawendowski
This new replacement router definitely increased performance for our home.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Equipment
on January 2, 2021
Posted by: Anonymous
Easy setup. Easy connection to all devices. Website easy to use.
Written by a customer while visiting netgear.com
Customer Rating
5
Zoomby
on December 30, 2020
Posted by: New owner
Works great and fast! Ideal for family of 5 and multiple guest around the house.
Written by a customer while visiting netgear.com
Customer Rating
4
Overall very good except distance
on December 26, 2020
Posted by: P Romano
Easy to setup, used the web browser which is better than the limited options in the App. Very good unit except range in my 40 year old 3 story home. Will try moving to middle of middle floor if I can find a discreet but exposed spot as the range wont reach upstairs rear bedroom yet all my OTHER NETGEAR routers do, so this seems odd.
Written by a customer while visiting netgear.com