Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Nighthawk 6-Stream Dual-Band WiFi 6 Router, 5.4Gbps
on October 17, 2023
Posted by: Oxygen
Nighthawk 6-Stream Dual-Band WiFi 6 Router, 5.4Gbps hands down fastest no lag wifi router buy with confidence
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
New and Improved
on October 23, 2023
Posted by: Thomas S
[This review was collected as part of a promotion.] I recently purchased the AX5400 to replace my old dying Router. It preforms flawlessly and giving me better WiFi signal then I have ever had.
Written by a customer while visiting netgear.com
Customer Rating
3
Strong Router
on November 10, 2023
Posted by: RaNdY73
A very strong router but needs to be able to handle more wireless devices
Response from netgear.comBy NETGEAR Team, November 13, 2023
Hi RaNdY73,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Horrible
on August 15, 2024
Posted by: Lud
I'm not new to router setup. With this router and many reboots I can only get at the most 20mb down. This is immediately after changing from a router that gave me 360, moments earlier.
Response from netgear.comBy netgear, netgear, August 15, 2024
Hi Lud,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with the speed of your RAX50. Many factors can affect your Internet connection speed for devices on your home network. We recommend checking out these troubleshooting resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with the speed of your RAX50. Many factors can affect your Internet connection speed for devices on your home network. We recommend checking out these troubleshooting resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing router
on April 16, 2020
Posted by: Gabriel Belcher
Gender:Male
Length of ownership:6 months
I received this product for free!
This is one of the best routers I have actually used. Previously I was using a plume mesh wi-fi system and even though it provided decently high speeds and good protection for a network the Netgear router with Wi-Fi 6 is been performing way better than the plume system!
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent range and performance and very smart
on April 16, 2020
Posted by: DolphinToni
Gender:Male
Length of ownership:3 months
I was a beta tester and know of all of its features now. The range is excellent and the signal quality is excellent in any corner of my home. It has also 5G WiFi which is way faster but not all of my IoT devices are compatible with it. However, the regular 2.4 Ghz WiFi is excellent too and I can use it even from afar in my backyard. The latest firmware update is stable and I didn't experience any bugs and signal loss. I also use it with Armor that comes with Bitdefender (yet subscription is necessary). It has a user friendly mobile app too with which I can control the router and change settings. What I like best though is how it smartly manages my internet connection and how it prioritizes media streams so I don't have to suffer from buffering. In the back is also a USB port so you can attach a USB drive/storage and share it with all who are connected to the router's WiFi. It has many advanced settings which should be a delight for power users.
Excellent range and performance and very smart
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Good coverage and fast speeds
on April 16, 2020
Posted by: 52 DeSotoman
Gender:Male
Length of ownership:3 months
I received this router for testing, and was surprised at the capability. It has signal strength equal to my previous mesh system, and speeds that are better! The router has all the WIFI 6 features plus Netgear's Armor security available and a great app that makes setup easy. You can download a very thorough user manual that will guide you through specialized setup. This is a very powerful router for a big home, a home office, or even a small business. I recommend it!
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Best router ever
on April 16, 2020
Posted by: Brinsons5
Gender:Male
Length of ownership:6 months
I’ve had this router for 6 months now and I’m really impressed with it and the quality of it. The speed is amazing and I have 37 devices hooked up to it and they all still are going great. The app is really handy to access all of the options that this router offers. If you are on the fence about purchasing this router you will not be disappointed if you purchase this one.
I would recommend this to a friend!
Written by a customer while visiting netgear.com