Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Just what I needed
on May 10, 2021
Posted by: Devin Lunsford
Great product that gives me incredibly fast speeds wirelessly. Currently getting 765 mbps down wirelessly which is so impressive.
Written by a customer while visiting netgear.com
Customer Rating
2
not as good as my old ac1900
on May 10, 2021
Posted by: Patrick Hackl
Thought i was upgrading but the signal is not as strong as my old nighthawk ac1900 even on the 2.4ghz band. i bought a “mesh” range extender (also netgear) to go with it and it was a pain to set up. had a lot of trial and error with different settings and locations. i blame the extender for most of the confusion. The automatic switching from 2.4ghz to 5ghz option on the router would not work with the range extender so i had to set it to be separate. Still can’t use 5ghz on my phone because the range is so much shorter and doesn’t reach to the areas i was hoping for. i did get wifi 6 5g to my living room tv, which was the main goal of upgrading i guess. every 2 days or so since i’ve gotten this i’ve had to do hard resets on the router. old router was maybe once per month. as far as quality goes, i feel this was a downgrade from my old ac1900 nighthawk router.
Response from netgear.comBy Consumer Affairs, May 10, 2021
Hi Patrick Hackl,
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Extremely fast With Great Range!
on May 9, 2021
Posted by: BTP
Easy setup and great features! Excellent 5G range in a 2 level 2800 square foot home. Fast internet, even with over ten linked devices. Gaming and streaming HD are not a problem for this unit. Would recommend this to any user looking for a reasonably priced, hot rod router for whole home use.
Written by a customer while visiting netgear.com
Customer Rating
5
Extremely fast With Great Range!
on May 9, 2021
Posted by: BTP
Easy setup and great features! Excellent 5G range in a 2 level 2800 square foot home. Fast internet, even with over ten linked devices. Gaming and streaming HD are not a problem for this unit. Would recommend this to any user looking for a reasonably priced, hot rod router for whole home use.
Written by a customer while visiting netgear.com
Customer Rating
5
Mrs
on May 9, 2021
Posted by: Anonymous
So far, so good, connection is great, no problems as of yet
Written by a customer while visiting netgear.com
Customer Rating
2
Good Device; Netgear Account Required
on May 7, 2021
Posted by: BL1195
Length of ownership:1 week
I don’t have issues with the device itself; it works well. The app control experience isn’t that great for me because I had to register for an online Netgear account to be able to control the device, even locally, with the app. It wasn’t an option, it was a requirement. It was inconvenient having to provide my information when I really should not have to. Linksys routers compatible with their app allow you to use the app locally without having to register for an online account.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, May 11, 2021
Hi BL1195,
Thank you for the feedback on the app and account creation. The app requires a NETGEAR Account. Creating a MyNETGEAR account allows you to register NETGEAR products, post to the NETGEAR Community, and receive email support and product offers. If you choose not to create an account you can manually set up your router: https://kb.netgear.com/978/Completely-avoiding-the-Smart-Wizard
Thank you,
NETGEAR Team
Thank you for the feedback on the app and account creation. The app requires a NETGEAR Account. Creating a MyNETGEAR account allows you to register NETGEAR products, post to the NETGEAR Community, and receive email support and product offers. If you choose not to create an account you can manually set up your router: https://kb.netgear.com/978/Completely-avoiding-the-Smart-Wizard
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Good router
on May 5, 2021
Posted by: Warren Noguchi
The router has good range and good features. I replaced my Apple AirPort Extreme AC unit with this and it is performing well so far.
Written by a customer while visiting netgear.com
Customer Rating
4
All devices run another and faster
on May 5, 2021
Posted by: James McAfee
This router was easy to install and absolutely makes my network sing. Great product.
Written by a customer while visiting netgear.com