Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Fast
on November 12, 2023
Posted by: G Begin
I bought to replace a TP Link router. This router is very fast, but was a pain to install; took 3 times to get all of the process to load so I could install.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent router with excellent features
on November 19, 2023
Posted by: Joel Beauvaus
Upgraded router because other router was having issues connecting devices. This router is more powerful and connects way more devices. NETGEAR routers are awesome!
Written by a customer while visiting netgear.com
Customer Rating
5
Great for gaming and downloading
on November 20, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I haven’t really research how having Wi-Fi 6 helps your connection but I can give you some of my anecdotal experiences. I’ve had this router for a year which was a gift on Black Friday. At the time I just hooked it up expecting to get lower ping for competitive gaming which it did. I never really say that much of a difference though until I build my high end gaming pc this year. My motherboard has Wi-Fi 6 capabilities or something and it has noticeably helped with ping during competitive play. It also just help with downloading games by just sucking up all the mbps from everyone else on the network. I get order an oled deck which has Wi-Fi 6 on it. For sure will be testing out to see how it benefit
Written by a customer while visiting netgear.com
Customer Rating
5
Great coverage!
on November 21, 2023
Posted by: Steve Dew
I have a very large yard and the reception is terrific!
Written by a customer while visiting netgear.com
Customer Rating
5
Great router
on November 26, 2023
Posted by: ricky Wesley
I love this router absolutely amazing just plug it in and turn it on and works wonderfully you will enjoy it like I enjoy it
Written by a customer while visiting netgear.com
Customer Rating
5
Easy and so far so good
on November 27, 2023
Posted by: Deidre
Set up was easy. I have not seen any connection issues with multiple devices hooked up.
Written by a customer while visiting netgear.com
Customer Rating
5
Super easy set up
on December 4, 2023
Posted by: Terry
It took about 20 minutes to complete the setup but that was from updates and restarts.
Written by a customer while visiting netgear.com
Customer Rating
3
Why app
on December 4, 2023
Posted by: Ronald
I am an old man why is it so hard to make easy to set it up.I have never done anything with an app. Your product works great but setup is very hard to do if your could make it so a person could do the setup without the app your product would be great.
Response from netgear.comBy NETGEAR Team, December 4, 2023
Hi Ronald,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. This resource should help you with instructions for both using the NETGEAR Nighthawk App, as well as the Web GUI: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. This resource should help you with instructions for both using the NETGEAR Nighthawk App, as well as the Web GUI: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com