Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Super upgrade
on June 15, 2023
Posted by: JerryB
I bought the RAX50 to replace a CAX30. It has made a world of difference with consistent connectivity, easy setup, and the ability to reach the upper limits of my fiber subscription. I am very happy with my RAX50!
Written by a customer while visiting netgear.com
Customer Rating
5
works great with ring
on June 18, 2023
Posted by: WAYNE G
This unit is much faster than my old modem/wifi combo
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on June 21, 2023
Posted by: Carol
All of my connection issues were solved when we installed the Netgear Nighthawk.
Written by a customer while visiting netgear.com
Customer Rating
5
Worth the purchase
on June 28, 2023
Posted by: Stephanie
[This review was collected as part of a promotion.] I bought this product about a year before using it (was testing out another model during a short move). Despite this, the product was easy to set up, easy to connect other electronics, and have had no issues so far. It works fast for what I need it for - TV, video gaming, working from home, and house cleaning products with wi-fi.
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk
on July 7, 2023
Posted by: Realphrenic
Very good router extremely fast with protection and built-in tools To help you I have one hooked up Thru A5G gateway and it works perfectly
Written by a customer while visiting netgear.com
Customer Rating
4
Not upset with this purchase
on July 11, 2023
Posted by: Shawn W
Happy with it overall for wifi. Only complaint is that I’m having trouble with the Ethernet ports not working. Haven’t diagnosed it fully yet
Written by a customer while visiting netgear.com
Customer Rating
3
Not that great
on July 15, 2023
Posted by: James
I bought this hoping it would give me good internet and have good coverage. Yeah it doesn’t, at least not for me, it’s coverage is very small and it’s speeds aren’t very good. Pretty disappointed, but at least it works somewhat.
Response from netgear.comBy Consumer Affairs, July 17, 2023
Hi James,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Works well but difficult to set up
on July 18, 2023
Posted by: John Culberson
I had a tough time getting this unit set up. Otherwise, it seems to work well. However, when I powered down last night due to a storm passing through the unit would not connect the first time so I had to power it down again. I also am having trouble hooking my Ambient Weather Station into wifi along with an extender.
Response from netgear.comBy Consumer Affairs, July 18, 2023
Hi John,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing trouble while setting up, or when experiencing devices connecting to your network, we recommend visiting the following resources: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing trouble while setting up, or when experiencing devices connecting to your network, we recommend visiting the following resources: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com