Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
It works great!
on April 13, 2024
Posted by: Liz S
Does exactly what it's supposed to do. Easy to set everything up through the app. I have no complaints.
Written by a customer while visiting netgear.com
Customer Rating
5
Works great
on April 13, 2024
Posted by: Anonymous
Signal works all over the house and around the outside of house
Written by a customer while visiting netgear.com
Customer Rating
5
I love it
on April 12, 2024
Posted by: Jack Farrar
I have waited for to long for a router that is as fast as this one. I was droping calls on my old one. Not any more. I also have a lot more range.
Written by a customer while visiting netgear.com
Customer Rating
5
So far so good !
on April 12, 2024
Posted by: Anonymous
Seems to work as expected, 5G does not broadcast as far as 2.4G but that is expected and not the fault of the router, we used our old router as an access point and it helps 5G go further. It is a challenge to get all our devices reconnected using a new password but that is not the fault of the router, it's just some devices seem to have difficulty connecting to a new router, but some devices reconnected easily, so that makes me feel it is not the router's fault.
Written by a customer while visiting netgear.com
Customer Rating
5
Great internet
on April 11, 2024
Posted by: Vauntez sardin
No pocket lost or disconnected service! Everything is quick including my download speed and 4K quality viewing on the big screen!
Written by a customer while visiting netgear.com
Customer Rating
3
difficult set up
on April 11, 2024
Posted by: Kevin shamlou
The product is working well, but the set up instructions were not available, and initial set up was a bit confusing. Once it started working, so far all is good.
Response from netgear.comBy netgear, netgear, April 11, 2024
Hi Kevin,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you werehaving a difficult experience with your RAX50 while setting up. When experiencing trouble while installing, we recommend visiting this troubleshooting resource: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you werehaving a difficult experience with your RAX50 while setting up. When experiencing trouble while installing, we recommend visiting this troubleshooting resource: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
So happy with this
on April 10, 2024
Posted by: Anonymous
I had a old router about 6 years old and couldn’t believe how much better this router is it was like night and day difference highly recommend and get the app for it
Written by a customer while visiting netgear.com
Customer Rating
5
Easy Setup
on April 10, 2024
Posted by: Brigitte W
The NETGEAR Nighthawk AX5400 WiFi 6 Router (RAX50) was easy to set up and I had no difficulty connecting our various devices (TVs, laptops, tablets, frames, light bulbs, etc.) to it. Speeds are great and connections have been stable and consistent throughout all 3 floors of our home!
Written by a customer while visiting netgear.com