Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
3
Mobile App
on March 1, 2023
Posted by: DM
Netgear Nighthawk router when compared to Linksys was more tedious to set up. The corresponding mobile app has flaws, like it doesn't properly detect heo devices are connected (e.g., it lists devices wired when connected wireless).
Response from netgear.comBy Consumer Affairs, March 2, 2023
Hi DM,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. This resource should help you if you experience any trouble with installation: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. This resource should help you if you experience any trouble with installation: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear router are Awesome
on March 2, 2023
Posted by: Anonymous
I would like to say netgear routers are very easy to set up and their customer service is excellent when needed.
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk RAX50
on March 2, 2023
Posted by: Tom C
Replace the Spectrum router with your Nighthawk RAX50 router. Could not believe the improvement that came to my Wi-Fi with your router. Recommend to all spectrum users to replace their router with this one.
Written by a customer while visiting netgear.com
Customer Rating
5
Great router
on March 3, 2023
Posted by: Skktbrittain6
We upgraded our router after switching to 1 gb speed. We replaced our modem too and the speed is right on to where it’s supposed to be. Works without a glitch. It has 2 channels and both are fast.
Written by a customer while visiting netgear.com
Customer Rating
5
Great
on March 4, 2023
Posted by: Byron Hunt
We are so very pleased with the Router. It does everything we needed and expected it would do. Its an Awesome product.
Written by a customer while visiting netgear.com
Customer Rating
5
Works great!
on March 10, 2023
Posted by: Bah
Just follow the directions for set up and it works great!
Written by a customer while visiting netgear.com
Customer Rating
5
Works great!
on March 13, 2023
Posted by: William Brewster
From the registration to adding devices to parental controls...directions were simple and easy to follow. The ease in activation is unparallel.
Written by a customer while visiting netgear.com
Customer Rating
5
Great buy
on March 21, 2023
Posted by: Celia Ford-Francis
This was a great buy. Set up was seamless and easy. So far so good, working real well.
Written by a customer while visiting netgear.com