Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
4
Rax50
on September 24, 2021
Posted by: John N
Getting setup was a lot harder than I expected and multiple reset and hard reset before finally making it work. Also made multiple tries to router login.net to finally making it work.
Written by a customer while visiting netgear.com
Customer Rating
5
Nice router
on September 23, 2021
Posted by: Scott H
Great Router, consistent speeeds amd fantastic range!
Written by a customer while visiting netgear.com
Customer Rating
3
AS6
on September 23, 2021
Posted by: Matthew Valverde
Range and speed are great! I for some reason keep having to reboot it even though firmware is up to date.
Response from netgear.comBy Consumer Affairs, September 24, 2021
Hi Matthew Valverde,
Thank you for your review and feedback. Please check out this troubleshooting resource: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review and feedback. Please check out this troubleshooting resource: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Router, Highly Recommend!
on September 23, 2021
Posted by: Mike M
Absolutely love this router! We are getting faster uploads and download speeds then we were with our old internet provider router with the same service. Extremely easy to setup, monitor, and add services if you desire to using the NETGEAR APP. Did I mention they also have excellent customer service and support. Highly recommend this product.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent router highly recommended!
on September 23, 2021
Posted by: Michael Mulac
Love this router! We are getting faster upload and download speeds than we were with our old router with the same internet provider. Extremely easy to setup up the NETGEAR APP and monitor all activity. We highly recommend this router!
Written by a customer while visiting netgear.com
Customer Rating
4
Initial stability issues but now great
on September 23, 2021
Posted by: John Lajvort
When first installed there were issues with dropped data when streaming but give it a day or two and the unit shines. Patience will be rewarded.
Written by a customer while visiting netgear.com
Customer Rating
5
1st router ever!
on September 22, 2021
Posted by: Anonymous
It’s a great product with such user friendly features. This being my first, I didn’t know what to expect. I now see the improved speeds and secure access that having a Nighthawk brings.
Written by a customer while visiting netgear.com
Customer Rating
5
Wow, what a difference
on September 21, 2021
Posted by: Wilton
I was advised to get this router as it would make my Internet speed faster. I was skeptical at first but after obtaining it, my internet went up 6x. I was shocked. Very Happy with this purchase
Written by a customer while visiting netgear.com