Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Stability and Dependability
on May 19, 2020
Posted by: Danny
I purchased this router as I’m taking online exams and found my stock router to be lacking. The stability and dependability of the connection, as well as the consistent download/upload speeds really make this a truly great investment.
Written by a customer while visiting netgear.com
Customer Rating
5
Great
on July 11, 2021
Posted by: Matt
This thing is amazing, my internet is so much faster now. It pretty much almost doubled my speed.
Written by a customer while visiting netgear.com
Customer Rating
5
Great router
on September 11, 2021
Posted by: Bob Fraley
Easy to set up the basic functionality. There needs to be better guidance (or default setup) to get the best possible security. Provide additional setup procedures for advanced security.
Written by a customer while visiting netgear.com
Customer Rating
1
Failure to update firmware
on January 6, 2022
Posted by: Browntown
Bought the router brand new. First thing I tried to do was update the firmware. Using both mobile app and website failed. This is very concerning.
Response from netgear.comBy Consumer Affairs, January 6, 2022
Hi Browntown,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with updating the firmware for your product. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with updating the firmware for your product. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
RAX50 Router is decent but some quirks!
on September 28, 2022
Posted by: Theo10mm
Gender:Male
Bought this router at the beginning of 2022 after reviewing 25 other routers. I've been in the IT business for 30+ years and needed an ultra-reliable solution for my business network without having to migrate over to NOC level aspect. The cost for this router was comparable to other high end routers. I also purchased the CM2000 Modem and discarded my ISP's equipment due to their unreliable functionality.
Unpacking and setup was very simple and all equipment appeared to be brand new with easy instructions to get started. Changing the default login info was effortless and I was able to configure the entire process with no problems. Updating the firmware was also unproblematic and the phone app installation when well too.
Several months after the initial installation, I had some issues with the phone app. The app would not sort the list of devices connected and the reset function would not work on the app. Shortly thereafter, the phone app was updated and everything worked fine again.
A couple more months later, I ran into a few new issues with the router. First, I cannot change the QOS function. If I try to define my internet bandwidth - the router interface does not save the setting and reverts back to the "SpeedTest" setting. Second, the "Security" says it is not enabled on the Home page of the router after logging in. Even though there is security setup on the routher and the phone app, it still says that it is "Not Enabled."
Lasty, I am unable to turn OFF the "WPS" function and button on the router. The "LED Control Settings" just turn off the lights on the actual router device. This is not what I need. The WPS button can still be pushed and a device can be connected.
Lasty, I am unable to turn OFF the "WPS" function and button on the router. The "LED Control Settings" just turn off the lights on the actual router device. This is not what I need. The WPS button can still be pushed and a device can be connected.
The "WPS Wizard" get to a point when it asks to input a "PIN Number" if chosen not to use the recommended "Push Button" option. If a 4-8 digit PIN is not entered, there is an error requesting that a PIN be entered. And at this stage, nothing more can be done to disable the WPS feature on the router.
So, minus the listed issues; it is a good router but I think I am going to go with the NOC network option and hopefully there will be no feature holes or discrepancies.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Product
on October 19, 2022
Posted by: Renee Fromm
Really like this router! Setup was easy and the quality and speed has improved drastically!
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome router!
on January 7, 2023
Posted by: blksqrl187
It had all the advanced features i wanted without being restricted by poor app UI. Great product and FAST!
Written by a customer while visiting netgear.com
Customer Rating
5
A decently priced router
on July 9, 2023
Posted by: Ben Fonzi
I needed a new router when my old Asus one went out. Picked up the nighthawk and it saved my butt. Got up in running in about 10 minutes and internet worked smooth again.
Written by a customer while visiting netgear.com