Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Nighthawk Router
on October 28, 2021
Posted by: Anonymous
Exactly what I was looking for! Works great and easy to setup and navigate with the Nighthawk app.
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk Router
on October 28, 2021
Posted by: Anonymous
Exactly what I was looking for! Works great and easy to setup and navigate with the Nighthawk app.
Written by a customer while visiting netgear.com
Customer Rating
4
Nearly perfect
on October 26, 2021
Posted by: BjSjc
Had some issues with connectivity, other than that pretty good.
Written by a customer while visiting netgear.com
Customer Rating
3
Might be better if
on October 24, 2021
Posted by: Irene Scanlon
I use WOW for cable and even though net gear is on their list of approved products I’ve had nothing but trouble for the last two weeks. The connectivity just isn’t there. I’ve had to reset the router two or three times a day for more than two weeks.
Response from netgear.comBy Consumer Affairs, July 31, 2022
Hi Irene Scanlon,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with your connection issues: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US, also please use this troubleshooting resource for your wireless network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with your connection issues: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US, also please use this troubleshooting resource for your wireless network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear ax6
on October 22, 2021
Posted by: Daniel Hogsett
This router is awsome. No lag and i get great reception through out the entire house. This is the best router i have used yet. If u have an older or outdated one or just looking to upgrade i deffinutly recomend this router.
Written by a customer while visiting netgear.com
Customer Rating
5
Fixed
on October 22, 2021
Posted by: W. Burdine
Had a significant issue with a router. Found to be a hardware issue. Customer service rep was awesome, immediately issued an RMA and replacement was sent.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy Set Up and Performance
on October 21, 2021
Posted by: Bill Cutlip
The AX6 was extremely easy to set up and configure for my needs. It provided immediate, rock-solid performance.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router
on October 20, 2021
Posted by: Anonymous
I installed this unit in condo entry closet and it performs flawlessly. I still manage to receive a very strong signal in my neighbors unit directly next to mine. No mesh systems required here. The performance is insane and you have complete control via the app and super easy to setup . I highly recommend this unit.
Written by a customer while visiting netgear.com