Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
AX5400 (RAX50) Works great
on February 10, 2025
Posted by: Mary Kiler
[This review was collected as part of a promotion.] The Netgear support person helped me finish the set up before I could use it. I'm very happy with the router.
Written by a customer while visiting netgear.com
Customer Rating
1
Piece of Junk
on June 22, 2021
Posted by: Ralph Ferro
The documentation is useless and bombs you with ADware. I will never purchase anything with the word Netgear on it again. EVER
Written by a customer while visiting netgear.com
Customer Rating
1
Not good
on June 19, 2021
Posted by: Chance
Doesn’t work the more money spent the worse it works
Written by a customer while visiting netgear.com
Customer Rating
1
Don’t waste your money
on January 12, 2022
Posted by: GerryP
I’ve had to call 3 times in 1 week for issues about not receiving 5G on my Nighthawk.Problem still not addressed.Will be send this piece of crap back for refund.
Written by a customer while visiting netgear.com
Customer Rating
1
Don’t Purchase
on August 6, 2022
Posted by: Frank
I have a NETGEAR router that worked very well without any issues. Purchased this Rax50 snd it’s extremely disappointing. It was horrible to set up, had difficulty with other devices and my iPhone still continues to drop the signal. I will never purchase another NETGEAR product. I’m done!
Response from netgear.comBy Consumer Affairs, August 10, 2022
Hi Frank,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
easy to set up
on August 2, 2022
Posted by: Regina Bass
Router was easy to set up and connect to
our devices
our devices
Response from netgear.comBy Consumer Affairs, August 2, 2022
Hi Regina,
Thank you for your positive review and feedback! Your 1-star rating of the product indicates a poor experience with this product. Based on your review comments it appears you are having a great experience with the RAX50. We'd love to see your review updated to a higher rating based on your experience, 5 Star (being the best) rating.
Thank you,
NETGEAR Team
Thank you for your positive review and feedback! Your 1-star rating of the product indicates a poor experience with this product. Based on your review comments it appears you are having a great experience with the RAX50. We'd love to see your review updated to a higher rating based on your experience, 5 Star (being the best) rating.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Going good so far
on July 31, 2023
Posted by: Rosemary
AX5400(RAX50) WORKING BETTER THAN GHE LAST ONE I HAD
Written by a customer while visiting netgear.com
Customer Rating
5
Extended my network
on October 28, 2023
Posted by: Anonymous
This has extended my network in several areas of my home but I am still having issues reaching down into my basement. Any ideas to help would be much appreciated.
Written by a customer while visiting netgear.com