Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Outstanding Router
on January 7, 2022
Posted by: Stephen M
We love this router, my family and all our wireless devises have no trouble downloading things or watching videos.
Written by a customer while visiting netgear.com
Customer Rating
5
Solid upgrade
on January 7, 2022
Posted by: Anonymous
Got a bigger house so this was a great upgrade to reach the entire area.
Written by a customer while visiting netgear.com
Customer Rating
1
Failure to update firmware
on January 6, 2022
Posted by: Browntown
Bought the router brand new. First thing I tried to do was update the firmware. Using both mobile app and website failed. This is very concerning.
Response from netgear.comBy Consumer Affairs, January 6, 2022
Hi Browntown,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with updating the firmware for your product. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with updating the firmware for your product. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great for Gaming
on January 5, 2022
Posted by: Brian
So fast even with a wireless connection on my gaming system. I would highly recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
Perfect Solution
on January 5, 2022
Posted by: Anonymous
When our router went down I immediately scrambled to research and pick up another one. The NetGear Nighthawk was a perfect solution for us as it allowed for guest access on two different levels and was easy to hook up and install on our network!
Written by a customer while visiting netgear.com
Customer Rating
5
Works Great easy set up
on January 4, 2022
Posted by: Nate
I am very happy with this product (only had it a week). It was easy to set up and performs as stated. Highly recommend
Written by a customer while visiting netgear.com
Customer Rating
5
Crazy bang for the money!
on January 4, 2022
Posted by: Anonymous
I had a mesh system and didn’t realize that it had began to slow down. I started noticing that the link quality was getting worse so I started looking for a real router. I stumbled across the RAX50 and ordered it. I was not prepared for the change it would make to my household! Even wired devices like our Apple TV’s begin playback almost immediately! Having all of the control of a real router back at my fingertips is awesome and the wireless spreads from this router far surpass what I expected. The mobile app is great for checking in and making quick remote tweaks as well. I also grew fond od the Armor feature which I did not expect. The RAX50 appears to live up to the hype and then some!
Written by a customer while visiting netgear.com
Customer Rating
5
Much needed WiFi Upgrade
on January 4, 2022
Posted by: Henri Ellman
I have utilized NETGEAR products in the past and they have never let me down. I needed router that can accommodate my extended family and all their devices the Nighthawk AX5400 fits the bill perfectly. Thanks again for a great product. V/R Henri
Written by a customer while visiting netgear.com