Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Posted by: Coryz
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
Frustrated by the gimmicky design, firmware, and app. Not good value for the money... lots of options left out, like additional or virtual wireless networks. Add in instability and broken Smart Connect and it just doesn't make sense. Returning this and not going to buy NetGear wireless products again.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, December 20, 2021
Hi Coryz,
We're sorry to hear that you are experiencing problems with your RAX50and are considering returning it. NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you are experiencing problems with your RAX50and are considering returning it. NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Lack of support
on September 24, 2022
Posted by: John VanWye
Router worked good for 3 days and then none of the devices would pick it up. The only support is a web link. Can’t get the net.
Response from netgear.comBy Consumer Affairs, September 27, 2022
Hi John,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Defective router
on September 30, 2022
Posted by: Rico
Had to return the router for a refund. Works for 5 minutes, then becomes completely unresponsive. As a long time Netgear customer, I was extremely disappointed
Response from netgear.comBy Consumer Affairs, October 3, 2022
Hi Rico,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RAX50 and have already returned it. When experiencing issues with your router, we recommend this troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RAX50 and have already returned it. When experiencing issues with your router, we recommend this troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome WiFi Router
on October 13, 2023
Posted by: Mary Casey
Awesome router! No dead spots! WiFi throughout the house, garage and out on the patio! No regrets here.
Written by a customer while visiting netgear.com
Customer Rating
5
Best I could afford
on October 13, 2023
Posted by: Anonymous
I was reccomend Netgear.
I am a new use at Spectrun.
Installed easily.
Performed great.
I am a new use at Spectrun.
Installed easily.
Performed great.
Written by a customer while visiting netgear.com
Customer Rating
5
Best Router
on November 6, 2023
Posted by: Alice
[This review was collected as part of a promotion.] After receiving a weak security alert on my IPhone, I was able to reset the router, change the password, and set up a guest password with minimal effort on the 12 items connected to the internet. It worked like a charm and I was happy with the results.
Written by a customer while visiting netgear.com
Customer Rating
5
Minimal effort for homeowner
on August 21, 2024
Posted by: Ray C
Up and functional once ISP modem provider reset their device, phone call was necessary.
Written by a customer while visiting netgear.com
Customer Rating
5
Ultimate WiFi 6 Powerhouse
on January 8, 2025
Posted by: Alex B
[This review was collected as part of a promotion.] Finally, a router that delivers on its promises! After setting up the Nighthawk AX5400 in my 2,400 sq ft home, I've been consistently impressed by its performance. The WiFi 6 speeds are remarkable - I'm getting close to my full gigabit internet speeds on compatible devices, even two floors away from the router.
What really stands out is how it handles multiple devices. Between our family's laptops, phones, smart home devices, and gaming consoles (often all running simultaneously), the AX5400 doesn't break a sweat. The six-stream configuration makes a noticeable difference in preventing any slowdowns during peak usage times.
The setup process was surprisingly straightforward through the Nighthawk app. I particularly appreciate the built-in security features and parental controls, which let me manage screen time and content access for my kids' devices without any additional subscriptions.
The four ethernet ports deliver solid wired performance for my home office setup and gaming PC. Speaking of gaming, the dedicated gaming port with QoS optimization has noticeably reduced latency in online games.
Coverage is excellent - no more dead zones in the corners of my house or out on the patio. The beamforming technology really seems to make a difference in directing the signal where it's needed.
While it's not the cheapest router out there, the performance, features, and reliability make it worth every penny. If you're looking to future-proof your home network and get consistent, fast speeds across all your devices, the Nighthawk AX5400 is an excellent choice.
Pros:
What really stands out is how it handles multiple devices. Between our family's laptops, phones, smart home devices, and gaming consoles (often all running simultaneously), the AX5400 doesn't break a sweat. The six-stream configuration makes a noticeable difference in preventing any slowdowns during peak usage times.
The setup process was surprisingly straightforward through the Nighthawk app. I particularly appreciate the built-in security features and parental controls, which let me manage screen time and content access for my kids' devices without any additional subscriptions.
The four ethernet ports deliver solid wired performance for my home office setup and gaming PC. Speaking of gaming, the dedicated gaming port with QoS optimization has noticeably reduced latency in online games.
Coverage is excellent - no more dead zones in the corners of my house or out on the patio. The beamforming technology really seems to make a difference in directing the signal where it's needed.
While it's not the cheapest router out there, the performance, features, and reliability make it worth every penny. If you're looking to future-proof your home network and get consistent, fast speeds across all your devices, the Nighthawk AX5400 is an excellent choice.
Pros:
Outstanding WiFi 6 performance
Excellent coverage and range
Handles multiple devices with ease
User-friendly setup and management
Solid security options
Excellent coverage and range
Handles multiple devices with ease
User-friendly setup and management
Solid security options
Written by a customer while visiting netgear.com