Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Absolutely Love It
on August 10, 2022
Posted by: Anonymous
This router has changed my internet experience. It is the best! I have not lost connection since iIgot it. My old router I could not stay connected. I highly recommended the Nighthawk
Written by a customer while visiting netgear.com
Customer Rating
4
Excellent Range
on August 10, 2022
Posted by: Mark
Excellent range and speed. The user interface in the app and web access are very good. I'd give it 5 stars if the QOS options were better documented and more versatile.
Written by a customer while visiting netgear.com
Customer Rating
5
Great router!
on August 12, 2022
Posted by: Syn Zabelin
As usual, simple to set up and manage. The only issue was getting to the router page via PC vs App in the initial startup.
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing speed and range
on August 13, 2022
Posted by: Dana Nunley
We had an older netgear router that I just replaced and the speed is amazing. Also I have a 2300 SF home and had dead spots. This new router completely eliminated those. I am so happy with it!
Written by a customer while visiting netgear.com
Customer Rating
4
Good router- setup difficult for amateur
on August 13, 2022
Posted by: Tracy G
I was disappointed that there were not complete setup instructions included in the box. Everything needed to be done online, and if I wasn't an impatient amateur, I would've figured this out.
Anyways, after I had help setting if up, it works great!
Anyways, after I had help setting if up, it works great!
Written by a customer while visiting netgear.com
Customer Rating
4
Good router- setup difficult for amateur
on August 13, 2022
Posted by: Tracy G
I was disappointed that there were not complete setup instructions included in the box. Everything needed to be done online, and if I wasn't an impatient amateur, I would've figured this out.
Anyways, after I had help setting if up, it works great!
Anyways, after I had help setting if up, it works great!
Written by a customer while visiting netgear.com
Customer Rating
5
Wonderful Product
on August 13, 2022
Posted by: Jay Gee
Wonderful, very effective, great app integration. Would highly recommend.
Written by a customer while visiting netgear.com
Customer Rating
3
Ok but not perfect
on August 14, 2022
Posted by: JohnB
Works good but the login interface needs work (when you can actually login to access it...as this is a big problem), more specifically, the configuration interface is weak and difficult to access.
Response from netgear.comBy Consumer Affairs, August 17, 2022
Hi JohnB,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help easily access your device using the Web Interface and the NETGEAR Nighthawk App: https://kb.netgear.com/980/How-do-I-log-in-to-my-NETGEAR-router. To detail the features and advantages of using the App, please visit: https://kb.netgear.com/000055501/What-features-does-the-NETGEAR-Nighthawk-app-support?language=en_US.
If you need further assistance or additional resources, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help easily access your device using the Web Interface and the NETGEAR Nighthawk App: https://kb.netgear.com/980/How-do-I-log-in-to-my-NETGEAR-router. To detail the features and advantages of using the App, please visit: https://kb.netgear.com/000055501/What-features-does-the-NETGEAR-Nighthawk-app-support?language=en_US.
If you need further assistance or additional resources, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com