Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
2
Convuluted setup
on July 31, 2022
Posted by: Jon Setliff
This was way too complicated to set up with other routers. Too many network conflicts internal to my home network when setting this router up with two others (1 bridged and 1 AP router, both R6700AX routers).
Response from netgear.comBy Consumer Affairs, August 3, 2022
Hi Jon,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. When experiencing trouble setting up your device, we recommend checking out this resource: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. When experiencing trouble setting up your device, we recommend checking out this resource: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
This was a huge upgrade
on August 1, 2022
Posted by: Matt Price
I had replaced my internet providers smart modem/router with Netgear products and it increased the quality and speed of my families streaming and viewing. Great decision
Written by a customer while visiting netgear.com
Customer Rating
5
Best
on August 1, 2022
Posted by: Anonymous
This is the best router I have ever had. It has an awesome range and allows more connections that what I've been used to. I would definitely recommend! this to a friend
Written by a customer while visiting netgear.com
Customer Rating
5
Great Nighthawk
on August 1, 2022
Posted by: Zack K
Excellent router -- set it to 4800 to get highest use out of it, worth every dollar.
Written by a customer while visiting netgear.com
Customer Rating
5
Fast router
on August 1, 2022
Posted by: Jetboat4
Did some searching for a new router. Chose this based on reviews. It is very fast. Pleased so far.
Written by a customer while visiting netgear.com
Customer Rating
5
The best!
on August 2, 2022
Posted by: Jennifer
Great price for great coverage. I live in a two story home and have great service everywhere.
Written by a customer while visiting netgear.com
Customer Rating
3
Frequently Drops Internet
on August 2, 2022
Posted by: Jeanne
This unit drops the internet at least once a day and has to be unplugged.
Response from netgear.comBy Consumer Affairs, August 4, 2022
Hi Jeanne,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
High quality and user friendly
on August 2, 2022
Posted by: Ben R.
I've trusted Netgear for years to provide reliable and feature-rich routers. This doesn't disappoint. The range I am getting is at least double my older router (circa 2017). Well worth the price if you have a lot of WiFi dependent devices.
Written by a customer while visiting netgear.com