Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Easy setup
on June 17, 2024
Posted by: Michael D.
The router was a breeze to set using the app. Been very pleased.
Written by a customer while visiting netgear.com
Customer Rating
5
Mr
on June 16, 2024
Posted by: John Immel
After spending a considerable amount of time setting it up, it’ works excellent
Written by a customer while visiting netgear.com
Customer Rating
5
Router is very fast
on June 7, 2024
Posted by: AmazonJD
Just installed last week, but so far is doing a great job with all equipment. Installation did take some time.
Written by a customer while visiting netgear.com
Customer Rating
5
Very happy with product
on June 3, 2024
Posted by: Frank Passarella
User friendly and happy with the way everything works.
Written by a customer while visiting netgear.com
Customer Rating
5
Outstanding range and speed
on June 1, 2024
Posted by: John M Gonsalves
[This review was collected as part of a promotion.] This device has outstanding range and speed. Combines and switches bands as needed for total coverage throughout or home and back yard.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup great
on May 29, 2024
Posted by: AC
Replaced my older Netgear router with
this Nighthawk, Wow what an improvement in my network.
this Nighthawk, Wow what an improvement in my network.
Written by a customer while visiting netgear.com
Customer Rating
3
Unhappy
on May 28, 2024
Posted by: Dawn
What happened to simple? My first couple of Netgear routers were simple to set up. I took several tries and a good portion of the day to finally get connectivity but the security wasn't right and wouldn't even let me get into the router to change it. I am not sure where the security step was but I apparently missed it. I will try again when I have time to mess with it.
Response from netgear.comBy netgear, netgear, May 29, 2024
Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with setting up your RAX50. This resource should help you: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with setting up your RAX50. This resource should help you: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing router
on May 28, 2024
Posted by: Bryan vieyra
Great router very easy to install and improves speeds by double with WiFi alone
Written by a customer while visiting netgear.com