Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Nighthawk Router
on May 1, 2022
Posted by: RoseK
First, I love the look of this device. Its sleek and super high-tech design makes my internet connection corner look scifi. The setup was easy, download the app and get it configured. It replaced an old piece of crap from Spectrum and the connection is working great.
Written by a customer while visiting netgear.com
Customer Rating
5
Works as advertised
on April 30, 2022
Posted by: Wesley Holmstrom
I have to buy one of these things every 3 years or so. My last one died at 2 years a nighthawk. But this one is awesome. Full speeds all though out the house. And now network in the backyard without extender. Wifi 6 is so cool. Thanks, Dad.
Written by a customer while visiting netgear.com
Customer Rating
4
More Info
on April 29, 2022
Posted by: Anonymous
I would like more details on all the options. I’m not very good with computers to being with, so details on all the choices you have made would be helpful on how to set up the router.
Written by a customer while visiting netgear.com
Customer Rating
5
Great router for small home
on April 27, 2022
Posted by: Anonymous
We have been using this router for quite a while and have had no issues with it. We often have a concurrent 4K stream and gaming going on with light mobile browsing and it doesn’t even flinch. It’s a wonderful router for small homes and will likely be able to take on anything you throw at it.
Written by a customer while visiting netgear.com
Customer Rating
5
5 star rating
on April 27, 2022
Posted by: Anonymous
Works great and covers our whole house which is 3600 sqft. Glad we made the switch now the kids don’t complain that there is no internet in their rooms! Score!!
Written by a customer while visiting netgear.com
Customer Rating
5
Nice
on April 27, 2022
Posted by: Nontechnical person
Have lots of devices going at the same time, including 2 different game consoles going at the same time. No lag, no kids complaining.... good in my book
Written by a customer while visiting netgear.com
Customer Rating
5
Works great!
on April 25, 2022
Posted by: Brandon
Has a better download and upload speed than our previous router and covers a much greater area!
Written by a customer while visiting netgear.com
Customer Rating
3
Hard to start
on April 25, 2022
Posted by: Robert Fudge
Had a hard time to get the unit to start up and run.
Response from netgear.comBy Consumer Affairs, April 25, 2022
Hi Robert,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with installing your product. This resource should help you when you experience trouble installing your NETGEAR Router: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with installing your product. This resource should help you when you experience trouble installing your NETGEAR Router: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com