Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Excellent router
on April 20, 2022
Posted by: kk1059aolcom
Router install was simple and works well. Good distance and reception
Written by a customer while visiting netgear.com
Customer Rating
5
super upgrade!
on April 22, 2022
Posted by: Kiltwearingfrog
because my previous modem/wifi router combination simply died i decided this time to go with separate modem and router this time and my god, this thing is amazing. the fact i can control the router now from an app tickles me and simplifies it way down. one of my favorite tech upgrades in a long while
Written by a customer while visiting netgear.com
Customer Rating
5
Effective streaming device
on April 23, 2022
Posted by: Angie
We have a Netgear extender used for years but wasn’t strong enough to get to the other end of the house and we were losing connection when streaming in our bedroom so frustrating. Have not had one issue since installing Nighthawk! Yay!
Written by a customer while visiting netgear.com
Customer Rating
5
Works great
on April 23, 2022
Posted by: Frank DiMotta
A little difficult to get installed but I am a relative rookie at this stuff
Written by a customer while visiting netgear.com
Customer Rating
3
Great wired, Ok wireless
on April 24, 2022
Posted by: Jeff H
My wired connection speed is fantastic and matches what I pay my isp. But my wireless connection is about 1/5 the speed of my wired connection right next to the router. I wish my wireless worked better.
Response from netgear.comBy Consumer Affairs, April 25, 2022
Hi Jeff H,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Hard to start
on April 25, 2022
Posted by: Robert Fudge
Had a hard time to get the unit to start up and run.
Response from netgear.comBy Consumer Affairs, April 25, 2022
Hi Robert,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with installing your product. This resource should help you when you experience trouble installing your NETGEAR Router: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with installing your product. This resource should help you when you experience trouble installing your NETGEAR Router: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Works great!
on April 25, 2022
Posted by: Brandon
Has a better download and upload speed than our previous router and covers a much greater area!
Written by a customer while visiting netgear.com
Customer Rating
5
Nice
on April 27, 2022
Posted by: Nontechnical person
Have lots of devices going at the same time, including 2 different game consoles going at the same time. No lag, no kids complaining.... good in my book
Written by a customer while visiting netgear.com