Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Great range
on June 15, 2022
Posted by: Anonymous
I had a Netgear router prior to this which also worked well, but noticed some spots in my house were I was not getting connection. I upgraded to this new router and now it reaches all areas of house and yard.
Written by a customer while visiting netgear.com
Customer Rating
1
Stopped working after a week
on June 15, 2022
Posted by: Christine Keiser
Set up my router, everything seemed to be working fine but after a week it stopped working. No amount of rebooting made a difference, I switched back to my ancient cisco router and it worked fine (slow, but fine.) I suspect that something is wrong with the firmware but couldn't figure out how to connect to the router to update through the app since the router was offline.
Response from netgear.comBy Consumer Affairs, June 15, 2022
Hi Christine,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great coverage and speeds
on June 14, 2022
Posted by: AD
Router is aesthetically pleasing and handles coverage around the house without effort. Netgear Nighthawk app is easy to use and provides a lot of functionality. Highly recommended this router to anyone!
Written by a customer while visiting netgear.com
Customer Rating
5
Great Product
on June 14, 2022
Posted by: S Miller
Installation was very easy by following the app. Product works great and I enjoy having a high level of information about the performance of the device and the devices connected to it.
Written by a customer while visiting netgear.com
Customer Rating
3
missed the mark
on June 13, 2022
Posted by: rocktroll
this system came highly recommended by a friend and though His he set up easily ours did not set up at all. so we are returning the first one and we did order a second one to give it a try. hoping the first was a fluke and the second will work much better. giving the benefit of maybe it was damaged , not sure . we shall see with the second one.
Response from netgear.comBy Consumer Affairs, June 14, 2022
Hi rocktroll,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with installing your product. This resource should help you: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with installing your product. This resource should help you: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Bigger highway, faster speeds...
on June 13, 2022
Posted by: Anonymous
Super easy to set-up, the app walks you through exactly what to do. Only takes a few minutes to do. Once complete, there the additional WiFi channels makes multi-device household connections much faster
Written by a customer while visiting netgear.com
Customer Rating
5
Faster and easy to set up
on June 12, 2022
Posted by: Naomi
I was impressed how easy it was to set up and how great the speed is - I live out of range and usually have the toughest times streaming movies, I have not had a problem and I can stream on my phone while my oldest plays his video games and streams on twitch.
Written by a customer while visiting netgear.com
Customer Rating
5
Very Good Product
on June 12, 2022
Posted by: Anthony Dalman
Very easy to use and set up. Built it security software is best
Written by a customer while visiting netgear.com