Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
4
Solid. Good speeds.
on February 10, 2024
Posted by: Vince S
I purchased this after having difficulty getting a competitors router stable - would frequently drop connection to all devices. Have used this for a week and haven’t had any issues while having similar speeds, the other would have dropped connection several times already. So far so good. A couple of notes:
While updating the firmware as recommended upon install via the app, router wouldn’t finish install and would not operate properly. No error prompt explained that it was already up to date and did not need the update, I was only able to figure it out and get router working through my PC.
Range isn’t as good as competitors, 5 and 2.4 signals both noticeably shorter than the other in same price range. Still good for my use case, but worth noting.
Getting an attached external HD working through windows 11 took trial and error. Readyshare not as intuitive as could be and required additional settings adjustment to get it to map to windows. NETGEAR software/instruction not very helpful in that regard.
Overall: good but not great range, excellent speeds, more reliable connection than direct competitor, install through app not successful.
Written by a customer while visiting netgear.com
Customer Rating
1
Disappointed
on February 23, 2024
Posted by: B O
Started up temporarily then could not keep connection.
Went through support but dug me deeper and deeper without resolution.
I just wanted something that was fast and worked but got a wasted day and a return of my old router
Went through support but dug me deeper and deeper without resolution.
I just wanted something that was fast and worked but got a wasted day and a return of my old router
Response from netgear.comBy netgear, netgear, February 26, 2024
Hi B O,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing an issue with connection, we recommend checking out this troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing an issue with connection, we recommend checking out this troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great product!
on March 10, 2024
Posted by: Dee
Easy to install and the performance is better than I expected. No issues with internet since I installed it! Great product!
Written by a customer while visiting netgear.com
Customer Rating
5
Love it
on April 2, 2024
Posted by: hawaiianmajik
Got this because my old router would lag out during games and streaming. Haven't had an issue since I have started using this.
Written by a customer while visiting netgear.com
Customer Rating
5
So far so good !
on April 12, 2024
Posted by: Anonymous
Seems to work as expected, 5G does not broadcast as far as 2.4G but that is expected and not the fault of the router, we used our old router as an access point and it helps 5G go further. It is a challenge to get all our devices reconnected using a new password but that is not the fault of the router, it's just some devices seem to have difficulty connecting to a new router, but some devices reconnected easily, so that makes me feel it is not the router's fault.
Written by a customer while visiting netgear.com
Customer Rating
5
Perfect solution for home network
on May 9, 2024
Posted by: SRex
[This review was collected as part of a promotion.] I bought this NETGEAR Nighthawk AX5400 Wi-Fi 6 Router (RAX50) in conjunction with the NETGEAR Nighthawk 2.5Gbps Internet Speed Cable Modem with Voice (CM2050V). The CM2050V does not have an internal Wi-Fi router, which is what I desired. In the future, I did not want to be forced to upgrade both modem and Wi-Fi/router functions when one or other became outdated or defective.
In the process of installing the modem and router, I installed a NETGEAR 24 Port Gigabit Switch (JGS524v2). I retraced and tested all my Cat6E wired ports throughout the house. I plugged in my patch cables, and I was off and running. Except for a few older pieces of hardware running at 10/100, 96% of the LAN was running at 1 Gig speed. First thing, I logged into the modem and router, seamlessly, and with ease, changed the login passwords, and tweaked a few settings. Most of the factory settings were spot on for Xfinity ISP service.
For my outside, wrap-around porch area, I added a NETGEAR Insight Managed WiFi 6 AX3600 Dual Band Multi-Gig Access Point (WAX620). The access point integrated flawlessly as well. I now have incredible LAN speeds both inside and outside.
I am recently retired and not an IT professional. If you can read and follow the directions, you can install these products without a problem.
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on May 19, 2024
Posted by: Mel
We had purchased one of these 2 years ago for WiFi at work. When we had the option for fiber internet at home, this was my go to. Easy setup, great range of over 2500 sq ft, consistently reliable. This product allows us to skip the company router rental and it was on 50% savings. Very happy.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy to Set Up
on May 20, 2024
Posted by: Tim Rachlin
[This review was collected as part of a promotion.] Happy with performance so far. Very easy to set up using the Netgear Set-up Wizard.
Written by a customer while visiting netgear.com