Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Detect Pro Cordless Stick Vacuum, QuadClean Multi-Surface Brushroll, HEPA Filter, Detect Technology - White/Beats Brass
Average customer rating
4.2
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
62
4 Stars
21
3 Stars
10
2 Stars
5
1 Star
6
83%of customers recommend this product.
(
54 out of
65)
Customer Reviews for Shark - Refurbished Excellent - Detect Pro Cordless Stick Vacuum, QuadClean Multi-Surface Brushroll, HEPA Filter, Detect Technology - White/Beats Brass
Customer Rating
5
Great Product!
on July 30, 2024
Posted by: Quizzy
from Tunica, MS
Gender:Female
I have had this for a few weeks now and I love it. I use it for my bedroom and connected bathroom. Picks up great and is easy to use.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Allright
on August 4, 2024
Posted by: Al50
from california
Gender:Male
Powerful wireless handheld vacuum but has to be emptied often. It is also very light so the roller part sometimes stays up because it is not much weight for it to come down so you find yourself having to put it down constantly with your foot.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Clean, September 6, 2024
Hello Juan,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Detect Pro Cordless Stick Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Detect Pro Cordless Stick Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not good
on August 5, 2024
Posted by: Sp05
from Maryland
Gender:Male
This vacuum is terrible, it barley can vacuum up pet hair, we bought this for the feature of being able to replace the battery, we always bought dyson vacuums previously but the batteries die after a year or two and aren’t replaceable. That being said, I’d rather buy a new vacuum every two years than use this one. Making it simple, it sucks, it goes too fast when it’s on hard surfaces, and to slow on carpets, the IQ technology does not work correctly. We will be looking for a new vacuum.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Clean, September 6, 2024
Hello Shaun,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Detect Pro. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Detect Pro. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
1
Returned it
on August 6, 2024
Posted by: cheeryblossom
from Texas
Gender:Female
if i could give a 0 i would. it stopped working after a week. returned it and im waiting for their email and my refund! i had a shark vacuum before and it works well so i thought this is worthy too with the prize but im disappointed.
Response from sharkninja.comBy Shark Clean, September 6, 2024
Hello Kara,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark Detect Pro Cordless Stick Vacuum, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark Detect Pro Cordless Stick Vacuum, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
2
Would not recommend
on August 14, 2024
Posted by: Dave
from Dallas
Gender:Male
I have had this now for a few weeks and would not recommended. The vacuum works well enough but feels cheap and flimsy. I don't think this will last much more than a year or two tops. Auto detection works pretty
This should have come with a charging base station. I had to buy something homemade and the charging is a hassle. Another attachment like the pet brush should have also been included....huge miss. Why is the pet cleaner on the sister model not compatible when the other crevice tool is shared?
Wouldn't recommend.
This should have come with a charging base station. I had to buy something homemade and the charging is a hassle. Another attachment like the pet brush should have also been included....huge miss. Why is the pet cleaner on the sister model not compatible when the other crevice tool is shared?
Wouldn't recommend.
Response from sharkninja.comBy Shark Clean, September 12, 2024
Hello Dave,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Detect Pro Cordless Stick Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Detect Pro Cordless Stick Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
2
Can’t use attachments from my rocket
on September 1, 2024
Posted by: Josephine
from Philadelphia, PA
Gender:Female
Not happy with the battery life, it only lasted for 25mins. I returned the product waiting for my refund
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Clean, September 23, 2024
Hello Josephine,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Shark Detect Pro Cordless Stick Vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Shark Detect Pro Cordless Stick Vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
on September 13, 2024
Posted by: Darcie
Can you buy extra batteries. It does seem to loose power fast but picks up dirt very well.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Decent
on September 26, 2024
Posted by: Kara4
from Kansas
Gender:Female
I bought this after looking at it several times in hopes it would be better than a huge, heavy traditional vacuum. While it is super simple to assemble, very light weight, and does not get hair wrapped around it, the battery life is not great and it does not clean as well as a traditional vacuum but it is nice for quick easy touch ups and portability. It does seem to have a great Hepa filter
Response from sharkninja.comBy SharkNinja, October 7, 2024
Hello,
Thank you for taking the time to leave a review.
Based on the suction power and battery life you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Based on the suction power and battery life you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com