Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(1,008 Reviews)
Rating breakdown 1,008 reviews
5 Stars
782
4 Stars
102
3 Stars
48
2 Stars
22
1 Star
54
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
3
Best or worst
on February 4, 2021
Posted by: David A Clark
Im still not 100% on this modem. The first one i purchased was bad and the second is having download lick issues. The modem has 4 ethernet ports on the rear but doesnt have dhcp so you cant use them. Why put 4 ports on the back of one of the most expensive modems on the market if you cant use them.....
Response from netgear.comBy Consumer Affairs, March 13, 2021
Hi David A Clark,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
WOOT!
on February 4, 2021
Posted by: Anonymous
Easy to use and install, approved for Spectrum and had no problems with Spectrum assisting in the installation and it ROCKS !! FAST and reliable.
Written by a customer while visiting netgear.com
Customer Rating
1
Slow Modem
on February 1, 2021
Posted by: JB
I spent all this money on this modem and it is still slow and I have an Orbi router as well and the two disconnecting from each other
Response from netgear.comBy Consumer Affairs, February 4, 2021
Hi JB,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
CM 1200 Modem
on January 31, 2021
Posted by: Anonymous
This modem is awesome! Fast, reliable and smooth flowing data rate. Would HIGHLY recommend it!
Written by a customer while visiting netgear.com
Customer Rating
4
Frustrating connection experience
on January 30, 2021
Posted by: Anonymous
I purchased a new Netgear modem a router. I had no problem working with my internet provider in getting the modem working, but despite help from the we could not get it to connect to the router - both Netgear products! Spectrum gave me the Netgear number but the person I spoke to wold not help me because I didn’t have some of the purchase information. He basically told me I had one call with Netgear - like being arrested and getting one phone call! This is ridiculous. It should quick, easy and flawless to get two products from the same company to “Talk” to each other. I had to get external technical help to get it working. Not good service.
Written by a customer while visiting netgear.com
Customer Rating
4
Product
on January 28, 2021
Posted by: JT
Installation was easy and internet speed was great, matched with provider speed advertised. The down side is it had 4 ports and only one port can be used unless subscribe with multi IP address with provider.
Written by a customer while visiting netgear.com
Customer Rating
1
Nowhere near the advertised speeds
on January 27, 2021
Posted by: NeilR
I purchased the CM1200 to avoid having to rent a modem from my cable company for 1Gig service. After four months of never getting higher than 150 Mbps, a helpful technician helped troubleshoot the problem and, lo and behold, it was the modem. He replaced it with their standard modem and immediately my speeds jumped from 150 Mbps to 935 Mbps and 77 Mbps uploads. The only way to get service or replacement is to PAY for a service contract, so the modem is now an expensive paperweight. Never again, Netgear. Your Orbis are awesome, but this modem is a dog.
Response from netgear.comBy Consumer Affairs, January 28, 2021
Hi NeilR,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
CM1200
on January 26, 2021
Posted by: Rob
Work very well, no drops of connection and very happy with purchase.
Written by a customer while visiting netgear.com