Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(997 Reviews)
Rating breakdown 997 reviews
5 Stars
774
4 Stars
100
3 Stars
48
2 Stars
22
1 Star
53
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
3
Fail: Upstream Via Spectrum on CM1200
on August 9, 2020
Posted by: Larry3rd
Gender:Male
Length of ownership:3 months
I bought this 3 months ago and now the Upstream just blinks forever. In fact, it's still plugged in and has been that way for 2 weeks now, nothing but blinking. Spectrum says it Netgear and Netgear says it Spectrum. 7 Spectrum Tech, New Lines, new cable, and still nothing. So now I have an expensive paperweight!!!!
Response from netgear.comBy NETGEAR Team, August 12, 2020
Hi Larry.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
2
Netgear CM1200 cable modem
on May 24, 2020
Posted by: Art
Modem worked okay for 4 months, it would occasionally lose connection but I wasn’t sure if it was Comcast or modem. Then this month, May, it’s fourth month, it started to lose connection intermittently all day. Then it would lose connection for hours. Had to call Comcast because I thought it was their problem. Didn’t think a modem would stop working then start again. Comcast tech came out and checked lines and said it had to be the modem. I still had my old modem so he reinstalled it for me and everything’s been working fine since. It’s not as fast as the 1200 but it’s more reliable. The only reason I replaced it was to get the higher speed. Netgear did replace the 1200 but I haven’t installed it yet. Not sure if I want to. Although they replaced it under warranty, I had to pay postage to return it, not an insignificant cost when you’re on a fixed income.
Response from netgear.comBy NETGEAR Team, May 26, 2020
Hi Art,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your modem. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your modem. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
No purpose to pay for unusable features
on November 26, 2020
Posted by: Anonymous
Unable to use more than one port is manipulating consumers
Response from netgear.comBy Consumer Affairs, November 27, 2020
Hi Kevin Articuntigliere,
Thank you for your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thank you for your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing speed fast speed
on June 9, 2020
Posted by: Anonymous
Gender:Female
Length of ownership:1 week
This modem Nighthawk CM1200 I really recommend highly do it’s so blasting fast I have the 1000mbps plan with xfinity it doesn’t even load at all it just goes right on in the site when I click enter it’s so fast I’m in love with my purchase keep it up Netgear I’m also running it with a Nighthawk x5400 router them both together are fire
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
2
Not so fast
on July 29, 2020
Posted by: ShadeOgray
Gender:Male
Length of ownership:1 week
I was having issues with my surfboard modem, would drop signal all the time but was fast!
I replaced it with CM1200 and it's a solid connection but I cant get it to go above 30 ish mbps...
I replaced it with CM1200 and it's a solid connection but I cant get it to go above 30 ish mbps...
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, July 31, 2020
Hello.
Your Modem should have higher speeds. please reach out to us so we can work with you. please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Your Modem should have higher speeds. please reach out to us so we can work with you. please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Quality
on May 27, 2020
Posted by: Mel
Nighthawk modem works great ever since I got rid of my internet provider modem!
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome modem
on July 8, 2020
Posted by: Akakak
Is this modem compatible with a ax11000 ASUS router
Written by a customer while visiting netgear.com
Customer Rating
5
Finally getting Bandwidth
on November 14, 2019
Posted by: Lori
I replaced the “leased” modem from my internet provider after months of complaints that they were not providing true gig internet service. After installing the Netgear modem and Nighthawk router, I am finally getting true gig internet speeds.
Written by a customer while visiting netgear.com