Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
5
Top Notch
on March 28, 2021
Posted by: Richard Martin
I have had multiple Netgear devises over the years and the Netgear Nighthawk Docsis 3.1 in combination with the Orbi 850 are by far the best I have owned. I had an issue after a power outage crashed my system. Once I got through the Tech Support que it was fixed in about 15 mins. The support team was very knowledgeable of my system and helpful with my issue. My only complaint is the amount of time spent in the que. Which was almost 2 hours. After being hung up on 3 times and being transferred back to the beginning of the call que twice. I’m giving 5 stars because of the quality of the system and once I got a hold of tech support the quality of service I received.
I recently experienced ongoing challenges with my wifi network at home. Working from home became meeting after meeting of me feeling shame about my repeated video conference fails. It even became a pretty obvious joke of how long before I will freeze on internal meetings. After buying my nighthawk cm1200, that all changed and now I have blazing fast speed on every meeting which makes my work from home experience more enjoyable. I would recommend this entire system to anyone that wants a great home wifi network with consistent and predictable results.
This modem is definitely worth every penny. It was a breeze to set up and my connection is such more reliable now with this modem. It’s also worth customer service that NetGear offers is unmatched! I had additional questions about other NetGear solutions and they went above and beyond to help answer all my questions.