Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(997 Reviews)
Rating breakdown 997 reviews
5 Stars
774
4 Stars
100
3 Stars
48
2 Stars
22
1 Star
53
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
5
Review Modem CM1200
on April 12, 2022
Posted by: Anonymous
Modem works great!! I needed some assistance setting up the modem. The customer service agent I spoken with was amazing. He was very knowledgeable. He was extremely patient with me.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy install, works great
on April 12, 2022
Posted by: Paul Brechting
Installed quickly. High quality parts. Service provider quickly brought unit on line. Contacted NETGEAR do to issue and they quickly guided me through a reset that took care of all issues.
Written by a customer while visiting netgear.com
Customer Rating
5
Great value
on April 13, 2022
Posted by: Drew
After 8 years of reliable service on a previous model, I upgraded to the CM1200. Set up was a breeze.
Written by a customer while visiting netgear.com
Customer Rating
5
Great high speed Cable Modem
on April 14, 2022
Posted by: gary Cotterill
Easy install and hookup for home network. Getting 950 Mbit Download and 35Mbit upload from the provider.
Written by a customer while visiting netgear.com
Customer Rating
5
Super fast and works well
on April 14, 2022
Posted by: Dhiraj Sood
I purchased the Nighthawk modem to replace the xfinity provided rental router. Net gear has been faster and more reliable and I am actually getting the speeds which are promised by xfinity. Great product so far.
Written by a customer while visiting netgear.com
Posted by: Vvvv
Verified Purchase:Yes
Mine can only support 1 device at a time...you have to reset the modem a couple times to get it to give another device internet. It works really well when it works..
Response from netgear.comBy Consumer Affairs, April 18, 2022
Hi Vvvv,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Finally reliable internet
on April 16, 2022
Posted by: Jeremy P
After months of spotty internet service, I was finally able to pinpoint the issue of the providers modem. I decided to go with a brand I knew would have great equipment, Netgear. The CM1200 was a model that was supposed to work with my current provider. The setup was so easy, and within minutes of activating I was getting nearly 4x the speeds I was getting from my previous modem! I can not be more pleased with this purchase! Been telling everyone that will listen how happy I am with my CM1200! My internet issues are solved and you’ve earned yourself a customer for life! Thank you!
Written by a customer while visiting netgear.com
Customer Rating
5
Exellent telephone support
on April 16, 2022
Posted by: Linda Jirka
Lack of instructions in box. Had trouble installing. Excellent telephone support led me throught entire process successfully.
Written by a customer while visiting netgear.com