Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(1,007 Reviews)
Rating breakdown 1,007 reviews
5 Stars
782
4 Stars
101
3 Stars
48
2 Stars
22
1 Star
54
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
5
Fantastic!
on June 8, 2021
Posted by: Anonymous
I had to upgrade my modem recently and I did a fair amount of research. This was the modem I picked and I am glad I did it. It handles the new speeds that my IP recently upgraded with no problem and it is super fast. I highly recommend this modem.
Written by a customer while visiting netgear.com
Customer Rating
1
It’s a piece of crap
on June 6, 2021
Posted by: Anonymous
It doesn’t stay connected don’t work right I have called got it connected it disconnects on it’s own then it takes me hours to connect again frustration now
Response from netgear.comBy Consumer Affairs, June 8, 2021
Hi Michael Ellison,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
So far so great!
on June 6, 2021
Posted by: Anonymous
We love our Netgear products! We have the Nighthawk Wifi router as well as the Netgear modem. Works great!
Written by a customer while visiting netgear.com
Customer Rating
5
Solid performance
on June 5, 2021
Posted by: JimmyA
Modem works great though our ISP is unreliable. Much better than the modem that wanted to rent to me.
Written by a customer while visiting netgear.com
Customer Rating
5
Blazing fast modem!
on June 4, 2021
Posted by: Dan Kimberly
Great modem. Easy to install. Hardest part was calling the ISP to get them to recognize the new modem and allow it to connect to the internet. Fast, easy to use, easy to set up. Get one!
Written by a customer while visiting netgear.com
Customer Rating
5
Works Great
on June 4, 2021
Posted by: Kevin Kincaid
Bought this to replace an older wireless. No more dropped devices. They all stay connected.
Written by a customer while visiting netgear.com
Customer Rating
3
Good… until it’s not
on May 30, 2021
Posted by: Boardmae
Modem worked great for about 4 months, then completely failed.
Response from netgear.comBy Consumer Affairs, June 2, 2021
Hi Boardmae,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Blazin fast!
on May 30, 2021
Posted by: Steven K
This cable modem is amazing. Super fast and ultra smooth!
Written by a customer while visiting netgear.com