Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(1,008 Reviews)
Rating breakdown 1,008 reviews
5 Stars
782
4 Stars
102
3 Stars
48
2 Stars
22
1 Star
54
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
1
Does Not play well with Xfinity
on July 27, 2021
Posted by: Bubba2021
Gender:Male
Length of ownership:6 months
I have had this modem for several months and it has turned into a dismal failure. I made the mistake of thinking that 4 ethernet ports meant you could connect up to 4 devices. Wrong. This unit does play well with the Netgear R8500 router. When ever there is a power failure, you must reboot each device again separately to establish communications again. Never got good troubleshooting assistance from Netgear on this issue. Now it does not want to lock in to the Xfinity network. I have had multiple visits from Xfinity technicians to help with trying to resolve the issue. Still working on it. Did not want to believe one of the recommendations would be to replace this modem. Starting to rethink that and beginning to research other manufacturers for a device that will provide 1.2 Gbps connection as this unit will not provide over 1 gig. Still haven't been able to determine how to set up port aggregation to a router and I know not to count on Netgear support. You have to dig into the literature to determine that the 4 ethernet ports are bonded. They should allow you to give a Zero rating to accurately reflect the value you get from this product.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, July 28, 2021
Hi Bubba2021,
Thank you for your feedback. If you are having problems with your modem, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your feedback. If you are having problems with your modem, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great modem for the price!
on July 26, 2021
Posted by: jbrook
I highly recommend this modem for fast speed reliability.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent modem
on July 25, 2021
Posted by: Gianni S
Super fast, easy to setup. Works extremely well, highly reliable. I subscribe to 400 Mbps and I’m streaming at 759 Mbps regularly
Written by a customer while visiting netgear.com
Customer Rating
3
Sometimes Great
on July 24, 2021
Posted by: McSynd
Needed to reboot Nighthawk modem 3x in a month. Cm1200, was expecting more solid performance.
Response from netgear.comBy Consumer Affairs, July 26, 2021
Hi McSynd,
Thank you for your review. Please check out this troubleshooting resource: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Thank you for your review. Please check out this troubleshooting resource: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Issues after the first month
on July 16, 2021
Posted by: Shannonn112011
Gender:Female
Length of ownership:6 months
Bought back in March, started having issues in April. Went back and forth with Netgear and our internet provider to try and fix the issue but it took weeks. Would drop connection about 30 times before noon every day. Finally found the issue and both netgear and our internet provider kept playing the blame game. Finally got it figured out only to have the same problem present itself again, now in July. This time however, our internet provider says they will charge us to have a technician come out if the issue is not "their" fault, which it won't be because they keep trying to push their equipment on us, and Netgear only provided "complimentary" troubleshooting for the first 90 days after purchase. So we will be charged by both companies to fix their issues. So much for purchasing quality equipment.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy install, setup and connect
on July 13, 2021
Posted by: Jason S
Upgraded previous from previous modem purchased few year ago. Noticeable connectivity and speed improvements. Running smoothly for past few weeks, no issues.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy install, setup and connect
on July 13, 2021
Posted by: Jason S
Great product with noticeable difference in connectivity and internet speeds from my previous netgear modem. Have had this running smoothly for a couple weeks now.
Written by a customer while visiting netgear.com
Customer Rating
5
Great cable modem and app easy to set up
on July 12, 2021
Posted by: Filflarn
This modem maximized my speeds on my internet service which allowed me to see the full capability of my service. Super easy setup and works flawlessly. Thank you, Netgear!
Written by a customer while visiting netgear.com