Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(1,007 Reviews)
Rating breakdown 1,007 reviews
5 Stars
782
4 Stars
101
3 Stars
48
2 Stars
22
1 Star
54
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
5
Excellent Product
on August 23, 2021
Posted by: Jocelyn
We have had this product since 2019. We went from the rented router that was not giving us the promised speeds to this. We are now getting our promised speeds. We are very satisfied with this product.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear CM1200 Modem
on August 20, 2021
Posted by: Bobmo662
Needed to improve internet speeds and had great luck with my old netgear modem so I never considered any other brand. Looked at several models and settled on the CM1200. Working great so far. Well pleased.
Written by a customer while visiting netgear.com
Customer Rating
5
Awesomeness!!
on August 15, 2021
Posted by: Jcracing1
Super fast and sleep. Paired with the Nighthawk router this team is unbeatable!!
Written by a customer while visiting netgear.com
Customer Rating
3
Ports are failing, only one port left
on August 3, 2021
Posted by: Anonymous
Bought it to be comfortable and to not worry about it but one after another one, ports are failing, now one lan port left and might fail any time soon.
Response from netgear.comBy Consumer Affairs, August 3, 2021
Hi Wilson Lopez,
Thank you for your review. Please contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review. Please contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Problems Solved
on August 2, 2021
Posted by: Mike Woodman
Replaced my existing cable company equipment with the Nighthawk and just like that three years of problems went away. Great product.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Modem despite the bad rma process
on August 2, 2021
Posted by: Anonymous
Modem works great although the first one went bad after 9 months. The rma process took hours and was a serious waste of my time. The modem is very fast and works well and the replacement has caused no issues.
Written by a customer while visiting netgear.com
Customer Rating
5
I am along time Nighthawk user
on July 29, 2021
Posted by: Tim Strahan
My new modem is extreamly fast and it works well with my R8000 router. I expect a long relationship with them and my new wifi6 RAX120 router.I like the app and security of great products.
Written by a customer while visiting netgear.com
Customer Rating
1
Does Not play well with Xfinity
on July 27, 2021
Posted by: Bubba2021
Gender:Male
Length of ownership:6 months
I have had this modem for several months and it has turned into a dismal failure. I made the mistake of thinking that 4 ethernet ports meant you could connect up to 4 devices. Wrong. This unit does play well with the Netgear R8500 router. When ever there is a power failure, you must reboot each device again separately to establish communications again. Never got good troubleshooting assistance from Netgear on this issue. Now it does not want to lock in to the Xfinity network. I have had multiple visits from Xfinity technicians to help with trying to resolve the issue. Still working on it. Did not want to believe one of the recommendations would be to replace this modem. Starting to rethink that and beginning to research other manufacturers for a device that will provide 1.2 Gbps connection as this unit will not provide over 1 gig. Still haven't been able to determine how to set up port aggregation to a router and I know not to count on Netgear support. You have to dig into the literature to determine that the 4 ethernet ports are bonded. They should allow you to give a Zero rating to accurately reflect the value you get from this product.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, July 28, 2021
Hi Bubba2021,
Thank you for your feedback. If you are having problems with your modem, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your feedback. If you are having problems with your modem, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com