Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(997 Reviews)
Rating breakdown 997 reviews
5 Stars
774
4 Stars
100
3 Stars
48
2 Stars
22
1 Star
53
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
5
Great modem
on January 19, 2022
Posted by: Anthony
Great product would definitely recommend family and friends to purchase.
Written by a customer while visiting netgear.com
Customer Rating
5
Great speed.
on January 19, 2022
Posted by: Danny Grza
I bought this to replace the gateway from xfinity and I have to say once they activated it correctly the speeds are great. They are definitely higher then the rented modem. Works flawlessly with my ASUS WiFi 6 router .
Written by a customer while visiting netgear.com
Posted by: RVASys
Gender:Male
Verified Purchase:Yes
This is the second Netgear Modem I have installed. One for xFinity and one for Spectrum. Both installations were made easy by the comprehensive instructions and assistance by Support.
The modems performed as advertised, and provided stability in increased control of bandwidth.
I recommend these modems for xFinity and Spectrum applications.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Smooth operation and support
on January 24, 2022
Posted by: Robert Schulman
As a replacement for the cable company modem, I find this product very enhanced. It operates smoothly . Customer support was helpful on the spot.
Written by a customer while visiting netgear.com
Customer Rating
4
NetGear Nighthawk CM1200
on January 25, 2022
Posted by: Cheryl
Got the TV running with no problem, but needed Tech service to assist with internet. Download speed double on my computers.
Written by a customer while visiting netgear.com
Customer Rating
1
Worse service
on January 25, 2022
Posted by: Yube
I just recently purchased a Modem and a Router for my home internet. I haven’t been able to get it connected since the Netgear service team can’t help me. IT team is All the way in India they can’t hardly speak English. They haven’t been able to help the numerous of times that I called them. They say that they will call me back and the don’t even bother to call me back. So Disappointed.
Written by a customer while visiting netgear.com
Customer Rating
2
Drops out continuously
on January 25, 2022
Posted by: radiusmaps
I bought this modem and a Nighthawk router in hopes that paying more would translate into a higher quality product. After a week or two of living with the system, the truth is that it constantly drops the signal throughout the day and requires a reboot of both the router and the new cable modem that I installed at the same time. The older Netgear modem/router combination that these two products replaced did a better job at a fraction of the price. At this point I would not recommend the product.
Response from netgear.comBy Consumer Affairs, January 27, 2022
Hi radiusmaps,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Good for multitasking
on January 30, 2022
Posted by: Bruce
With the nighthawk modem and the nighthawk gaming wifi i was able to stream Playstation Now Online games, 4K Shows and Movies at the same time
Written by a customer while visiting netgear.com