Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(997 Reviews)
Rating breakdown 997 reviews
5 Stars
774
4 Stars
100
3 Stars
48
2 Stars
22
1 Star
53
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
5
Blazing Speeeeeed
on November 4, 2021
Posted by: Dizz A Real
This thing is an absolute UNIT! Handles my family of 4 degenerate WiFi addicts without breaking a sweat. If you have/plan on getting gig speed internet service do yourself a solid and buy this thing.
Written by a customer while visiting netgear.com
Customer Rating
5
Great modem
on November 8, 2021
Posted by: calvin r glomb
but it is unsettling to have the upstream light flashing
Written by a customer while visiting netgear.com
Customer Rating
1
Lost connection with internet
on November 9, 2021
Posted by: John Skripak
After installing, this device lost internet connection too often. It became so bad that ot wouldn’t reconnect. Had to by a new modem from another manufacturer to get internet. I give Customer Service an “F”
Written by a customer while visiting netgear.com
Customer Rating
1
Lost internet connection
on November 9, 2021
Posted by: John Ski
Lost internet connection after installing this product Had to buy a different manufacturer unit to get it to work
Response from netgear.comBy Consumer Affairs, November 10, 2021
Hi John Ski,
We're sorry to hear that you had problems with your CM1200 and have already returned it. We have a few resources for Installing Cable Modems and how to troubleshoot them available: https://kb.netgear.com/22715/How-do-I-activate-Internet-service-on-my-NETGEAR-cable-modem-or-modem-router?language=en_US, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you decide to repurchase the Cable Modem or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you had problems with your CM1200 and have already returned it. We have a few resources for Installing Cable Modems and how to troubleshoot them available: https://kb.netgear.com/22715/How-do-I-activate-Internet-service-on-my-NETGEAR-cable-modem-or-modem-router?language=en_US, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you decide to repurchase the Cable Modem or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
4 LAN
on November 12, 2021
Posted by: C1defence
Gender:Male
Length of ownership:1 week
I am thinking of buying this as this has 4 LAN ports.
Do all the four ports work if I connect one to router, second to my MacPro, third to smart TV and fourth to VOIP phone? Recommend Yes, as it has four ports, if they work.
Below it says how many devices are connected - surely the maximum is four.
Do all the four ports work if I connect one to router, second to my MacPro, third to smart TV and fourth to VOIP phone? Recommend Yes, as it has four ports, if they work.
Below it says how many devices are connected - surely the maximum is four.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Fast
on November 13, 2021
Posted by: Anonymous
Easy install, and much faster that the cable rental.
Written by a customer while visiting netgear.com
Customer Rating
5
Solid performer
on November 14, 2021
Posted by: Anonymous
My first time not renting a modem, just plugged it in snd called cable company and a few minutes later everything was working, blazing fast. Super easy to setup and keep running.
Written by a customer while visiting netgear.com
Customer Rating
5
Love the speed
on November 15, 2021
Posted by: RM Moore
Easy activation with Comcast. I was surprise to learn I could not use the extra LAN connections in back since I have to have a port aggregation in my router.
Written by a customer while visiting netgear.com