Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(1,007 Reviews)
Rating breakdown 1,007 reviews
5 Stars
782
4 Stars
101
3 Stars
48
2 Stars
22
1 Star
54
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
5
Lovely modem, functions well!
on February 6, 2022
Posted by: Jackal
For the price (even refurbished) this is legit. Worth the money!
Written by a customer while visiting netgear.com
Customer Rating
5
Does what is supposed to
on February 6, 2022
Posted by: Marc
It does what it is supposed to do. Nothing else I can ask for.
Written by a customer while visiting netgear.com
Customer Rating
4
Very fast Modem
on February 6, 2022
Posted by: Yankeefan0014
The modem is a very fast modem but at times the quality goes down where connection is not as good.
Written by a customer while visiting netgear.com
Customer Rating
5
Outstanding performance
on February 4, 2022
Posted by: Akira
The modem has outperformed my expectations and I am very pleased with this model.
Written by a customer while visiting netgear.com
Customer Rating
3
Puzzling
on February 2, 2022
Posted by: flower
Hooked up netgear - easy enough but it only lets us use it as WIFI. when try to use the ethernet, it shuts down all WIFI connections then eventually the ethernet stops working too. our solution - hide the ethernet cord and only use WIFI because after hours of trying to figure out what was going on, we gave up.
Response from netgear.comBy Consumer Affairs, February 4, 2022
Hi flower,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you are having problems with your CM1200, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you are having problems with your CM1200, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Good for multitasking
on January 30, 2022
Posted by: Bruce
With the nighthawk modem and the nighthawk gaming wifi i was able to stream Playstation Now Online games, 4K Shows and Movies at the same time
Written by a customer while visiting netgear.com
Customer Rating
2
Drops out continuously
on January 25, 2022
Posted by: radiusmaps
I bought this modem and a Nighthawk router in hopes that paying more would translate into a higher quality product. After a week or two of living with the system, the truth is that it constantly drops the signal throughout the day and requires a reboot of both the router and the new cable modem that I installed at the same time. The older Netgear modem/router combination that these two products replaced did a better job at a fraction of the price. At this point I would not recommend the product.
Response from netgear.comBy Consumer Affairs, January 27, 2022
Hi radiusmaps,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Worse service
on January 25, 2022
Posted by: Yube
I just recently purchased a Modem and a Router for my home internet. I haven’t been able to get it connected since the Netgear service team can’t help me. IT team is All the way in India they can’t hardly speak English. They haven’t been able to help the numerous of times that I called them. They say that they will call me back and the don’t even bother to call me back. So Disappointed.
Written by a customer while visiting netgear.com