Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(997 Reviews)
Rating breakdown 997 reviews
5 Stars
774
4 Stars
100
3 Stars
48
2 Stars
22
1 Star
53
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
5
Excellent Modem for Gigabit Service
on October 7, 2020
Posted by: Max
We needed to update our modem in order to handle gigabit internet service from Cox, and it works perfectly. We have gone from a download speed of 164mbps to 827mbps, and upload from 10mbps to 34mbps. We are using an Orbi RBS10 router and 2 satellites mesh network.
Written by a customer while visiting netgear.com
Customer Rating
5
Very Fast
on April 22, 2021
Posted by: MaRuss
I decided to get rid of my ISP’s equipment, which stopped working. I connected the new modem and the speeds were blazing fast. Very happy. It was a good decision.
Written by a customer while visiting netgear.com
Customer Rating
5
Break from Internet Provider equipment
on April 23, 2021
Posted by: FLOYD NEAL III
Been hearing about IP tactics to get their costumers to upgrade services and equipment. Netgear was my choice to own my the equipment I need. Would recommend to anyone.
Written by a customer while visiting netgear.com
Customer Rating
1
Died once within a year.
on November 22, 2021
Posted by: Michael
It died 9 months after I bought it. Had to pay for shipping on the rma.
Written by a customer while visiting netgear.com
Posted by: Ernie2171
Verified Purchase:Yes
It was NOT plug and play. Unfortunately xfinity is picky and it knows the modem has changed so they will secure the internet until you notify them of the new modem. After that is done, everything works flawlessly.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Updated Cable Modem
on September 8, 2023
Posted by: Jerry Anglin
Top notch equipment. Doesn't hold a candle to the hot garbage Spectrum supplied me with.
Written by a customer while visiting netgear.com
Customer Rating
5
NETGEAR nighthawk
on April 7, 2024
Posted by: Ybnsin2
I have try several modern and this one is the best one
Written by a customer while visiting netgear.com
Customer Rating
1
Not as promised
on April 18, 2024
Posted by: KB
Returned modem. Was assured it was Cox compatible. After 3 hours on the phone with NETGEAR saying it was a Cox issue and Cox saying it was a NETGEAR issue - we gave up.
Response from netgear.comBy netgear, netgear, April 19, 2024
Hi KB,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had connection problems with your CM1200 connecting to your ISP Cox and have already returned it. Your CM1200 is both Compatible and Certified for use on the Cox network. When purchasing a new NETGEAR Modem, we recommend visiting these resources for which devices are available to use with your local ISP: https://kb.netgear.com/000063930/Which-ISPs-are-compatible-with-my-NETGEAR-cable-modem-or-cable-modem-router, and also: https://kb.netgear.com/000061843/Which-NETGEAR-cable-modems-or-gateways-are-certified-by-my-cable-service-provider.
If you decide to repurchase the CM1200 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had connection problems with your CM1200 connecting to your ISP Cox and have already returned it. Your CM1200 is both Compatible and Certified for use on the Cox network. When purchasing a new NETGEAR Modem, we recommend visiting these resources for which devices are available to use with your local ISP: https://kb.netgear.com/000063930/Which-ISPs-are-compatible-with-my-NETGEAR-cable-modem-or-cable-modem-router, and also: https://kb.netgear.com/000061843/Which-NETGEAR-cable-modems-or-gateways-are-certified-by-my-cable-service-provider.
If you decide to repurchase the CM1200 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com