Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(1,007 Reviews)
Rating breakdown 1,007 reviews
5 Stars
782
4 Stars
101
3 Stars
48
2 Stars
22
1 Star
54
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
3
Worked but upgraded
on April 21, 2023
Posted by: Paul G.
Purchased as upgrade for Xfinity 1G compatibility. It worked for a few hours, then did not.
Tech call with Netgear revealed issues with power levels from Xfinity.
Xfinity confirmed and fixed. However, saw a package deal to upgrade to the CM 2000 with net gears mesh WiFi for about the same price so exchanged all.
Tech call with Netgear revealed issues with power levels from Xfinity.
Xfinity confirmed and fixed. However, saw a package deal to upgrade to the CM 2000 with net gears mesh WiFi for about the same price so exchanged all.
The CM2000 is working well and the Netgear Mesh WiFi is great.
-Paul G.
Written by a customer while visiting netgear.com
Customer Rating
1
Not very reliable
on April 19, 2023
Posted by: Angel Machon
It keeps loosing connectivity. Spend a little more in some other modem more reliable.
Response from netgear.comBy Consumer Affairs, April 20, 2023
Hi Angel,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you when experiencing connectivity issues with your device: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you when experiencing connectivity issues with your device: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on April 19, 2023
Posted by: Anonymous
I have bought Netgear equipment for many years / no question that the 1200 is one of the best purchases I have made. Though Xfinity had to assist in activation - the product worked out of the box. And it ours the fastest cable modem I have used / supporting nearly 1 Gb speed.
Written by a customer while visiting netgear.com
Customer Rating
5
No issues with Spectrum
on April 17, 2023
Posted by: Charles Swallow
I bought the cable modem as an upgrade for my older Nighthawk cable modem. I decided I wanted more flexibility with a stand alone router. The Netgear Nighthawk Multi-gig was very easy to get up and running and gives me the ability to push high speed throughout my home for streaming and game play.
Written by a customer while visiting netgear.com
Customer Rating
4
Great but...
on April 12, 2023
Posted by: Anonymous
The installation was easy. The speed was great. Tech support is great, they even called me back a few times. My only issue was connecting it to my Magic Jack phone system and my Hue lighting system. I don't know where the problem was but I sadly had to return it.
Written by a customer while visiting netgear.com
Customer Rating
4
4 Ports but only one usable
on April 9, 2023
Posted by: Joe Curry
The modem works great but I was informed that only one of the 4 output ports are available unless I pay my ISP for additional licenses. I bought the thing under the impression that all 4 ports are available.
Written by a customer while visiting netgear.com
Customer Rating
5
Better than the cable company modem
on April 5, 2023
Posted by: Paul Auge
First owning my own cable modem is awesome. More consistent and faster than the Sparklight rented modem.
Written by a customer while visiting netgear.com
Customer Rating
5
A Reliable Modem
on April 2, 2023
Posted by: Sheldon S
After registering with Comcast, the modem worked flawlessly, and I had download speeds greater than my plan speed. I have it paired with a Netgear R7000 router.
Written by a customer while visiting netgear.com